Dunkin' — Restaurant in Centreville

My husband and I have been to this location many times, the service is usually mediocre but the food is always good. Tonight, we made an online order at 9pm for a sandwich, a few donuts, some snackin bacon, and two sweet teas. Once we got to dunkin to pick up our food, we were told they “could not make the sandwich.” My husband then asked if that was due to them not having any bagels, the cashier (who’s AirPod also fell into our donut box) then responded “we can’t make the sandwich.” There were clearly croissants in the baskets that could have been use if the lack of bagels was the problem. He then offered us 4 donuts instead of the sandwich, which is fine, but a reason for not receiving a sandwich would have been nice. Then as for our iced teas, they were completely watered down. My husband then asked about the teas, and the cashier stated “well that’s all we’ve got.” Lastly, the snackin bacon was cold and soggy, as if they didn’t even bother putting it in the oven. We both have worked in the service industry for many years, and understand that sometimes towards the end of closing you make not “feel” like making something or even have the supplies to do so. But the rudeness and laziness of the cashier, was...

This man insisted that I didn’t place my order online and didn’t hit confirm lol. Only to then realize His printer ran out of paper. He asked me for my order three times and when I gave it to him he couldn’t understand or wasn’t listening. He was incredibly rude to me didn’t even apologize for making me wait for my order for over 30 minutes. All I had was an avocado toast. This man is completely incompetent and to top it all off he got mad at me instead of being polite and apologizing! He’s clearly in the wrong industry that’s not how we do business here. HE DOSENT CHANGE HIS GLOVES I noticed that while standing there for so LONG waiting for my order!! I’m kind of scared to eat my food it’s really disgusting!! I just left no point in arguing with this Man, i’m appalled by his behavior! after he eventually gave me my order I just snapped a picture and he said he didn’t care if I submitted a...

Been here several times. Only gotten worse. No help. Half the trays for donuts were empty. Employee's pants were almost on floor. He had absolutely zero interest in doing anything. Took him a good 5 minutes to get a small coffee for person in front of me, telling her she couldn't get a large until more coffee was made. Then when I got to order, you couldn't hear him . He was mumbling so quietly it was impossible to hear. Lackluster at best. After I ordered, I had to repeat several times cause he forgot. There was about 8 people just waiting to order, Dunkin and Baskin. Its a combo shop. Eventually a 2nd employee came from in back telling another customer, I can't find it, so we are out. Not sure what that was about. People just said, Well I want refund. I understand that it's a rough time for getting people to work. This was at around 5 pm...