Church's Texas Chicken — Restaurant in Chamblee

I haven't been to a Church's restaurant for at least five years. I don't eat the chicken but liked the ocra and loved the biscuits. Since I was in the area and hadn't eaten all day, I decided that I would stop by. It was approximately 2:45 when I pulled up to order. I placed my order for a large ocra and 2 biscuits. The cashier said she would need to fry fresh ocra which would be 3 minutes (GREAT) and they were out of biscuits. I said that I would wait and what a bummer about the biscuits. Well, I waited about 10 minutes and received a lump of ocra, all stuck together. The man behind me finally left after no one took his order during these 10 minutes. Apparently, either they weren't kept frozen until ready to fry or the cooking oil wasn't hot enough and they clumped together. Both scenarios would cause the clumping. I had already gotten out of the line and was headed home when I decided to eat, since I was famished. I attempted to take one from the bag, only to then realize the clump. I tore one off and both the batter and the ocra was flavorless. I probably ate 5-6 more before I gave up due to utter dissatisfaction. From what I could see, there were only two people working and customers were inside, hence the extended wait. The cashier was pleasant so gave three stars...

both cashier and manager don’t know what they’re doing. both seem like they’re fully not there and didn’t have any idea of what orders needed what. i was denied a refund after being told that specific items i had we’re not available. the so called manager placed all blame towards the cashier and didn’t take accountability or step in to help. i was told there was no biscuits or mash potatoes. She then later tells me that the biscuits need to be cooked. she attempted to gaslight me and say that she was asking me if i would like to wait for the biscuits when that wasn’t was stated. the manager couldn’t stop bragging about how she was leaving soon as she let the cashier run around looking lost. another customer came in and stated that she was waiting 20 min for a biscuit and fried okra. the manager kept saying her food is being cooked as she ordered “fries” after that specific customer repeatedly said her order was biscuit and fried okra. the manager proceeds to pick up a bag that seemed like her order that she was waiting originally for 20min. luckily the customer was patient enough and took a fried chicken instead. overall the experience was horrible and the staff were...

When I pulled up to the restaurant there was only one person in front me, they were taking a while (which I know it's not their fault), but I sat behind this person while the line piled up behind me. As soon as I get to the speaker, I hear "hold on......hold on." (Mind you I haven't even said a word yet). When she was ready, I asked for a #2, she repeats "#2?" three times, and I confirm, then asked if I wanted spicy or original, I said "original," just for her to say "we don't have original, just spicy." [WHY OFFER IT?!] Anyway, after our struggle through this order [#2 spicy, jalapeno bites, Dr. Pepper] I get to the window and get lukewarm food with a Coke. How could my food possibly be cold if the restaurant was dead when I pulled up w/ one person in front of me? Within the hour, I literally threw everything up, had to leave work. I don't know what happens in that kitchen but for a place named "Church's" they definitely need a miracle to fix it. Will not return, do not want free food, don't even want my money back, I just hope this message warns...