A&W Restaurant — Restaurant in Chandler

Absolutely terrible customer service tonight at this A&W. They got our food order wrong, and when my husband went to the counter to let them know, they were incredibly rude to him. We ordered a Double Papa burger combo (comes with fries) and asked for a side of cheese curds. We never got the fries and mentioned it to the gentleman who was out on the floor and he said he would check on it. But he never came back. We finished eating and walked up to the counter and said that they actually never gave us our fries. “Brandy” showed terrible customer service by saying “OK thanks” and dismissing us. Thinking, maybe she did not hear him, he repeated that he never got his fries. She again said “OK thanks” and that was it. Real management needs to counsel her on her customer...

Went to A&W at Walmart in Chandler, and watched a young server give my daughters root beer float to a man at a table. I saw them realize after a few minutes and they went to retrieve it from this man. The worker walked over and said here you go, trying to give it to me. I politely told him to please make me a new one as it was already given to someone else. He refused at first, saying he didn't touch it yet. No, he just breathed all over the ice cream . He then proceeded to go make another one while mocking me with another young employee and falling apart laughing about it.. First of all, that is very poor infection control and second the rudest customer service!!!, These little boys need some better training. I get mistakes, totally ok. It's the other parts that...

I went in on 08/08/2025 at around 3:00pm. The food was pretty good. I can tell they’ve made some healthier changes from the last time I went more than 10 yrs ago. The restaurant is located inside of a Walmart, which I feel is a little inconvenient if you just want food. Service wasn’t too bad. They have kiosk there to order your food. If you want to see a person, they have them too lol. They do work as a team to make sure the food gets out to you in a timely manner. This was my first time. Personally, I was in a time crunch but they didn’t know that and they still performed pretty well. Only gave four stars because out of the two staff members I saw only the guy had a smile. The girl didn’t...