El Ranchero Mexican Grill

I ordered the caldo de res and received broth with 3 bite size pieces of meat 1 zucchini and 2 carrots all for $14.50.

Zero potatoes which are my favorite part I will add.

I called and let them know and they offered to add more veggies and meat to my soup.

I return and was told this is how the soup comes. Broth with 3 pieces of meat?! Ridiculous, as I have ordered this numerous times.

After having to drive all the way back a man took my soup to the back looked through it and said no we aren’t going to add anything. I said can I have the soup back and he said you can have your money back if you aren’t happy.

At this point, I was so upset I agreed.

They provided a refund in cash of $14.02 I paid with a card and the amount was $14.50 but I had already walked out.

Insane that they would rather lose a customer then add the appropriate amount of food paid for!! The manager was rude and in the end wasted my time, money, and ripped me off.

I would not give any stars but it is required to post. Please, know that how you treat people matters. All I wanted was to have a good bowl of soup like I have had from you guys in the past.