Cold Beers & Cheeseburgers — Restaurant in Phoenix

After making my second visit to Cold Beers & Cheeseburgers, I feel the onset of disappointment, setting in.

Firstly, my preferred medium-rare burger should not be charred on the outside and almost bloody raw on the inside. I understand what I asked for and scorching the outside of the burger, does not equate a medium-rare. Secondly, another member of our party was given the incorrect nacho order, which could have been ok, but instead of confirming that, they quickly whipped it away without the offer. Stating they could have the right order, out in a jiffy. Oh, it was out quickly enough...looking like it was assembled just as quickly. The second nacho order was a huge disappointment, to both the onlookers and diner alike.

Each time, the restaurant has been packed, even now, about 10 months into COVID. It took a few tries to even get in to eat here, in the first place, and I'm quickly learning it's not worth the hype. This place should really be called "Obnoxiously Loud TVs and So-So Burgers" to properly sell it. It's really a sports bar; not quite the craft burger and beer place, they try to come off as. The ideas behind the burgers are alright, as they are more than your average burger, but not much more. The main pro I can give them, which pushed my rating just over from a 2-star to 3-star, is their larger selection of beer than most places - that's the best highlight this place has, their...

Tonight my husband, my son and I went to this establishment on Chandler Blvd. We have been here many times in the past. Tonight I ordered a Cobb salad and told the waitress no tomato due to allergy. Food comes and I think all is well until I start getting itchy. When I checked the salad it had tomato seeds all through the salad. My husband asked for a manager and the kitchen manager came out. I showed him the salad. He acknowledged and said he would take it off the bill. He didn’t return. My husband got the attention of another manager who stated he or the kitchen manager did not see seeds and we were wrong. I’m sitting there with visible hives on my face, neck, and arms. As my husband was trying to explain the manager walked away. He didn’t not even ask if I was okay. The waitress brought the bill and a box. The service was very disappointing and it’s a shame this is how they treat someone with an allergy. Who calls a customer a liar and walks away mid conversation. Neither manager came out of the kitchen the rest of the time we were there. This use to be among one of the fav spots to go as we live local. We’ve spent a lot of money here over the few years we’ve lived in Ahwatukee, especially with our kids sports events through the...

Managers are unprofessional. We told the waiter no tomatoes on the salad, which I’m sure she relayed to the kitchen. Our salad came and my wife mixed it up and began eating until her mouth started to itch. She looked closely and there were tomato seeds all over her salad. We told one manager and he apologized, took the salad back and wouldn’t charge us for it. My wife had to go into the restroom to wash out the tomato seeds and her face and throat were reacting to the food allergy. I told another manager and he didn’t believe there were tomatoes on her salad. He also claimed the other manager didn’t see tomato seeds on the salad and neither did the kitchen staff. We told him we showed the other manager and he acted as if we were lying. I let him know if that’s the case we are not coming back and he got upset and walked off to the back. I didn’t see either manager come back out and I waited to confirm with the first one that took her plate. I waited for a bit but they did not come out, we paid for our food and left. We’ve been here plenty of times and we had good service but this is the last time we will go. We were celebrating my wife’s birthday and unfortunately they ruined the...