Nothing Bundt Cakes — Restaurant in Channelview

I am writing to express my disappointment with the service I received at the New Wallisville location of the bundt cake business. As a long-standing customer who has frequented the Fairmont location for eight years, I have always appreciated the excellent customer service and high-quality products provided there. Unfortunately, my recent visit to the New Wallisville location fell short of my expectations.

Upon entering the store at 3:43 p.m. with my son, we encountered several issues that detracted from our experience. Firstly, the store was lacking basic supplies such as plasticware and napkins, which are essential for customers looking to enjoy their treats on the go for Bundtlets. This oversight was disappointing and made the to-go experience less convenient.

Furthermore, when my son selected a Snickerdoodle flavor at 3:46 p.m., we were informed by a staff member that orders could not be processed after 3:45 p.m., despite us being in the store before the deadline. The sudden enforcement of this policy, along with the dismissive attitude of the staff member, left a negative impression.

I attempted to address these concerns with the manager, Morgan, who reiterated the store's policy without offering any resolution or understanding. The lack of flexibility and empathy displayed by the staff reflects poorly on the establishment and indicates a need for improvement in both customer service and management practices.

In conclusion, I believe that the New Wallisville location may be prioritizing profit over providing a positive customer experience. I sincerely hope that the business takes proactive steps to enhance its customer service standards and management practices to better serve its customers and uphold the...

I've always loved Nothing Bundt Cakes because the cakes are consistently fresh and delicious — that part has never been an issue. However, this particular location on Wallisville Rd continues to fall short in ways that are hard to overlook. First off, not having basic items like utensils and napkins available is unacceptable, especially when customers are ordering to-go. That should be a standard, not a luxury. What really bothers me, though, is the unwelcoming atmosphere. Every time I walk in, I’m met with uncomfortable stares, blank expressions, and a vibe that makes me feel like an inconvenience rather than a customer. I’m not sure if it’s a “me” thing or something deeper, but it’s noticeable — and it’s definitely not how I’m treated at other NBC locations. This store seriously needs to work on customer service and basic hospitality. If this doesn’t change soon, I won’t hesitate to take my business elsewhere and share my experience more publicly. Loyal customers...

First time to order here. I go to the Kingwood location near our place but this is the one closest to my work and I needed to get one for my aunt who is celebrating her bday, I went ahead and ordered online and picked it up there. To my dismay, the cake I usually order was a little small (not fluffy) and did not look the same size as what a 10 inch cake must be. I told the cashier that it did not look big enough as what they usually have , so she got a cake sampler from their cabinet. She told me they were the same but I insisted that yes they are both 10 inch but there is a big difference with how “tall and fluffy/expanded” it was. Manager was called and replaced it after I insisted too. I waited for a few minutes and they gave me a new one, hence the 3 stars. Manager/chef did not go out again to talk to me anymore. Hopefully, nothing horrible was done on the cake (licking, tampering, etc) while she prepared the replacement. I will still order from NBC but not...