Chipotle Mexican Grill — Restaurant in Chapel Hill

I went into chipotle tonight excited to get me a burrito bowel. Well I was met by a tall Caucasian Man that was working front line. It started off great him asking me what rice I wanted and beans but after that it took a turn. When he asked me my sides were at the salsa station , before I can spit out my full words I was met by pico de gallo salsa on my bowel. All because I said mild being I was thrown off by him moving extremely fast. Then he proceeds to say out loud as if I was dumb , just so you know this is mild and this is spicy I know my salsa’s thank you. Next I told him that is not what I wanted , so when I voiced that I was met with the worse attitude and he’s like you said mild , he states “so do I have to take this off now “ I say yes. So he goes and slams the food in the garbage. And I’m telling the other co worker he’s moving so fast I can’t think or truly say what I want . The other co worker just bows their head as if they don’t see how this man is acting. So he comes back to the salsa station after remaking my food and says you want spicy salsa and I’m so shaken up by his attitude literally I’m having anxiety attack in the inside , I couldn’t get out that I just wanted a little bit of spicy salsa . He then literally dumps a spoon full of salsa on my bowel , after feeling so disrespected and afraid to speak up I just accepted what was thrown in my bowel . Now my bowel is ruined by all this spicy salsa, this is the second time this has happen at this chipotle with the men. Idk if that last time was the same guy because the last guy was also a tall Caucasian man . How can you treat your customers so poorly, when we are literally paying for the food it’s not free or cheap . Also no person wants to feel rushed when they are ordering food , I didn’t know this was fast paced chipotle . The resolution I’m looking for is better customer service , everyone can’t order at a fast pace. I get it it’s getting busy but a split second to slow down and listen to a paying customer isn’t going to...

I usually have a good experience at this location, but today in my opinion was a huge fail in good customer service and providing fresh food. I ordered my food online on my way home. I went to pick up my order, I located the bag with my name and order on it and proceeded home. When I got home 20 minutes later I find that my order is completely wrong and it has someone else's name on the food inside the bag. I get back in the car, drive 20 minutes back to the restaurant to get the correct order. Instead of giving me a fresh order of food, the guy on the cash register non chantly tells me yeah we messed your order, but it's on the shelf. I asked him for a fresh order since the food has been sitting on the shelf for at least 50 minutes now. He insists that my request is not fair and that I just wanted free food. Like how was asking for free food. I simply asked for what I paid for fresh food. I had also included a tip. He insisted that he would have to throw all three orders, that didn't even make since. I asked for a fresh order the two orders he would have to throw out was their fault for not getting the order right in the first place. Also, my number and email were attached to the order so why not call me and let me know that you got my order wrong and ask me to come back to the store hopefully before I got all the way home? His attitude was uncalled for especially given I wasn't mad or disrespectful, I was understanding that my order got messed up, I was simply requesting that he give me a fresh order not food that had been sitting on the shelf for almost an hour now. I wasn't even asking for a refund. I was simply asking for the commitment to fresh food and good customer service that Chipotle advertised. Anyway, I left very disappointed. I feel this could have been handled...

Would get 1.5 however it’s not an option. We came on the 13th which was the BOGO day. We came in and ordered 2 bowls and a taco and a quesadilla. We got the two bowls and 80% of both were just rice. The tacos were wet and cold and everything just wasn’t right. The quesadilla was an app exclusive and I hadn’t realized that until we came in. However you couldn’t get the BOGO on the app. I settled for a cheese quesadilla. She didn’t heat up the tortilla. It was cold and nasty. I figured once she put the cheese in she would heat it up, but she didn’t. She tossed it into the tinfoil and it was basically a ball. For my sides I got queso, tamatillo salsa, and white rice. She basically made a potion with all of ingredients. My rice was all over the queso and salsa was spilled everywhere on the tinfoil, and rice with queso on it. I opened up the quesadilla and it had tinfoil inside of it. Not only that but it was like shredding some cheese and throwing it into a tortilla as fast as you could. I get that they were in a rush and there was a ton of people but having a magical potion of ingredients just like I made in the bath as a kid, is just horrible. The workers also had to ask the guy in the back about every last thing they did. The portions were also small as always. I would say the best thing about that meal was the drink, and it was a basic Diet Coke with no ice. Not to mention that we only got one free item which was the tacos. We paid an insane amount of money for so little food, and for it to taste like a baby made it. Last time I came to this location I got food poisoning and threw up everywhere. I’m definitely not coming back to this location unless something changes or unless they are giving out everything for free. Save your money and go to a different location or just go to...