Rally's — Restaurant in Charleston

I stopped by tonight to get a couple drinks, decided to get slushies. The girls behind the closed window notice us and keep talking to each other, my boyfriend tries to gently tap lightly to get their attention; they glance at us, and keep talking, ignoring us still. My boyfriend taps a little louder and they keep ignoring us. Finally he knocks on the window, they finally open the window, and take our order first saying they couldn't make the slushies we wanted right now did we want something different or a refund? I asked about a different flavor and they say no, no, no. My boyfriend asks can we just get 2 fountain drinks instead and she says maybe it's going to cost more. Good customer service would assume that's a fair trade especially because of the inconvenience but then she suddenly says she can make the slushy now. So she does and gives us the drinks and the last thing she says to us is "if you knock on the window again, you won't be served", or something to that effect. We patiently waited long enough before tapping and then still tried to be polite about it, but we never would have had to knock on the window had she waited on us correctly. Even if what was being said was necessary she could have acknowledged us and or asked us politely to please wait a moment, she was just rather unprofessional and kind of rude and definitely had poor customer...

I visited this location on 9-16-25. It was a walk up order. The young lady at the register was new and was assisted by the manager on the register,both super friendly. No hiccups at all,order correct, food fresh and delicious. The only thing that I can see that needs attention is that the owner/franchisee needs to invest some money in their stores. I'm from Parkersburg WV and hit Rally's anytime I'm in Charleston or Huntington.While I prefer the Charleston location (employees seem friendlier), both locations have one thing in common...the stores look absolutely decrepit like they're just not kept up. I'm not saying that they are not clean, just the building itself looks terrible. Even something like a coat of paint would go along way. Have a little bit of pride in your business! Again,shout out to the employees at the Charleston location, I've never felt anything but welcome here. I know it's a long shot but it would be damn nice to see a Rally's in Parkersburg again, it's been years. Above all PLEASE don't get rid of the mushroom swiss burger at these locations. Thanks...

Usually go through drive thru window but ordered ahead and did pickup today. Guy at the window seemed like he was having a bad day so I felt bad for him -- until he sat the food bag in the passenger side window and it nearly fell all over me. I caught it and he didn't give me even a second to find a place to set it down properly before handing me the drink holder. When I grabbed it, it started tipping and I only had one hand so naturally it fell into the floor and spilled absolutely everywhere. The guy just looked me and said "Need another one?" I told him not to worry about it and then he slammed the window shut. I don't care how stressful your job is, you don't get to treat...