Subway — Restaurant in Charleston

Upon entering establishment I was needing to use restroom, employee who identified herself as Heather tells me paying customers only can use restroom and obviously became upset when i headed towards the restroom, I advised her that I will be placing order although I need to use restroom. After using restroom I placed an order, realizing I had left My wallet in car. I told her that I need to retrieve my wallet she yells as I'm heading toward the door i" if you don't come back in never come back to this store!" I turned around and replied I need to get my wallet. Upon reentering the store I mentioned that her rudeness was unacceptable and requested to speak to the manager she raises her voice for the 3rd time I am the manager! I asked for her supervisor and she says her number is on the door I called Joy Burfer from instead the store with no response a voice mail was left requesting a call back. We will wait and see. This incident was completely avoidable if at first she listened to me as I needed to use the restroom instead she displayed hostile environment as in raising her voice and continued several times including never come back to this restaurant. I did attempt to deescalate the situation mentioning " look we both maybe having bad morning " she.continued everyone says they going to order or will be back in with again raised voice. Unfortunately near the end she brought me out of character forcing myself to raise my voice after explaining several times my predictament. Her name she says is Heather. If this is the environment and suggested behavior of an employee yet a manager then Subway you really need to look at yourself. As for thus inparticular subway, I will never ever order here again and yes will NOT recommend this inparticular...

Wonderful folks prepare your lunch for you!! I've been eating at this Subway for years and LOVE it. The regular folks are friendly and fix delicious sandwiches. Unfortunately, there's a new area manager who's been hanging out at this restaurant and she had the audacity to make me stand there, my sandwich fully ready to go, waiting to check out while she asked one of the employees about an invoice. I could tell the employee was uncomfortable being asked about paperwork while there were customers in line, but the area manager just kept saying to me, "Just a minute, ma'am." I finally said that I had to go and to please ring me up. This restaurant was darned near perfect until this AM showed up. She would do herself - and especially this restaurant - a favor by just moseying down the road. She obviously doesn't have her priorities straight. Customers come in because they're hungry and in a hurry. I didn't care about her invoices or anything else except my food. So, keep on visiting this restaurant and if this AM holds you up, just remind her that you're...

This subway needs to work on their customer service. They were rude and made me feel like they didn't care about my service. I specifically asked if their was sweet tea. The workers said there was. I went to the sweet tea area and tasted it and it was disgusting. So then I said, "this is not sweet tea" and the manager said, "no, it's lemon tea" Okay. I was fine with that even though they themselves told me wrong. So then I asked the closest worker to me if I can switch out the small drink that I've purchased for a Gold Peak drink. She looked at the manager and then they all proceeded to ignore me right in front of customers. Me being an introvert person, I just stood there for a second, threw away the drink cup and walked out. And they watched me walk out. Sad. It may not seem like a big deal but me being an introverted person and having social anxiety as it is...they definitely were no help either....