IHOP — Restaurant in Charlotte

I literally just had the worse experience ever at this IHOP. It's very soledom that my husband and I are both off on a Friday. So i decided I wanted to get one of my favs from IHOP today. The Pesto Chichen Crepes with extra roasted tomatoes And pesto on the side, some crispy hashbrowns with onions and 2 cheesecake pancakes and 2 Carmel Leche pancakes. First off when we got lead to our table the seat was so dirty that I couldn't sit down. I had to get someone to clean it first. Second our server was horrible. He didn't introduce his self , that's why I can't say his name he just walked up 1 minute after we sat down "Can i get yall something to drink?" Hold on young man we just say down ,have not even opened the menu. I ordered my food as mentioned at the top but 30 minutes later when it hit the table it was not what I ordered at all. He gave me a egg white chicken omlette with tomatoes and pesto on it hashbrowns no onions and my husband food was right then he walked away. I had to call for a manager to come to my table because our server never came back to check on us after he drop off the wrong food. He never came to give us refills , he never came to apologize after he found out he Made a mistake. My husband was eating his food while I continued to sit there about 20*25 minutes with nothing. Then came my hashbrowns. 10 minutes later my chicken crepes still no extra tomatoes or my extra pesto on the side nor my sour cream. Another 15 minutes for my pancakes 2 at first waited more time for my other 2 still no refill. Still the server has not come to our table. The manage was really nice he discounted the pancakes but at this point I felt like my whole meal should have been free. I did not get to eat with my husband, my food did not come out together, it was still not what I ordered, our server never came back, we had to flag him down to run our card, then he drop the card and receipt on the table with no pen. I had to get another server to barrow her pen to sign. The manager gave us to go containers but we had no bag to carry them in. We ask the manager for to go drinks he told the server, we waited then decided to leave . I forgot my receipt on the table so I went back to get it, that's when the server had our carry out drinks. But they was wrong too, this server know we had no ice in our drinks and guess what??? They had ice. This whole experience was a mess and no I didn't leave a tip . From the time the server came to our table I knew things were not going to be hood. The server had an whole attitude and personality that he just did not...

Nice location, 98 sanatation rating which is good and Nice people but nobody here seemed to have a sense of urgency. Customer service is the pits!!! We waited 5 mins just to put our name on the list to wait. We were told 25-30 mins wait. We waited at least 45-50 mins and the whole time we can see 4 tables that needed to be cleaned off and prepared for the next party just sitting there. I felt bad cause only saw one poor older women cleaning them by her self and she could only do so much no one helping. I tried to get the managers attention but he was dealing with another issue at a table from another dissatisfied customer. No reason to wait. Once we were seated the family that waited a long time in front of us was already seated and was now waiting for a server to take their food orders. After we sat down and got ready to look at the menu- after we saw that Family waiting we got up and just went to Jack in the Box for fast food breakfast. We received awesome service there too. As we left one of the servers gently apologized to us as if to say she understands why we are leaving and we are right. This was our third time visiting this location and last time. We gave it a chance but corporate urgently needs to look at the customer service and how they need to increase their sense of urgency. They are doing poorly and this place will not do well like this. I asked the guy minding the register and he said it is always like this on Sunday as if it’s okay. Sorry that is not an excuse. I’ve visited other establishments and they do not let tables stay dirty for 12-15 mins in between parties. One party leaves, the table is wiped down set up again and the next party moves in. There was a crowd of people waiting on tables and no need for that. Three strikes and your out! I will not be back here my kids and wife are holding me to it too since I convinced them to try here again. Step...

The IHOP isn't terrible. It just has room for improvement. It may be because the area is new, however, I'm basing this on the 4 times I've been so far. Once was on free pancake day and twice was on a weekday around 2 o'clock. The free pancake day experience was hectic, and it seemed to take a while to get our food, but that was expected. Our server made sure to keep in touch with us and let us know our food was on the way. Out of the 3 other times I've been, there's generally a line to wait despite there being plenty of tables. This could be to a lack of personnel. Typically the hostess will be coming from the back as we wait to be seated as if she was helping on the floor. This also poses an issue if you want drink refills or the check. Wait times of 8 minutes to get straws, napkins, and ketchup could be eliminated. It would be nice to have those options available on the table, so that we can self serve instead of having to wait and ask if we happen to flag down one of three waitresses (one of whom may be working at the front as a host). The tables and syrup containers could be wiped down more thoroughly and expeditiously especially since there isn't a crowd here usually. So, it's not bad, just be prepared to for the average with sparks of the occasional fabulous quality service and a little above average wait times due...