Jimmy John's — Restaurant in Charlotte

The employee named "Ann" displayed attitude from the moment I walked through the door. I literally walked up to the counter and after finally acknowledging me, I only said "Hi, I just placed a mobile order." She checks a ticket that's hanging and tells me "It just came through so it's going to be a minute." I thought that was a strange response, but didn't say anything. I turned and went to sit down in a booth at the front of the store. A little child (maybe 4yrs old) was sitting alone in a separate booth, eating a Jimmy John's cookie. Moments later Ann says "Your order is down there" and points to the far end of the counter. I look and basically she's making me go to the far end of the store to get my "pre-ordered pickup." (There's a rack at the front of the store for orders like that.) When I do walk past her and down the counter I notice that my food isn't bagged and I also checked off "napkins" when I pre-ordered. Ann refused to bag my food and give me the requested napkins. At this point I lost my cool and asked her why was she being so nasty to me from the time I walked through the door? She said she's the only one working and I can reach behind the counter and get the bags and napkins myself. I'm posting this here and I'm also calling corporate tomorrow because Ann needs a break (and a...

I experienced the worse customer service ever from Spencer and a young lady working with him during my visit. I went inside to place an order to go and after I placed my order I went to wait inside my car as it was busy inside. I noticed the guy in front of me walk inside to get his order so proceeded to go inside and noticed that another customer got their order before me even though I ordered first. When I asked why the customer that placed their order after me received their order first, the young lady on shift had an attitude and responded “because she was inside the store”. I told the young lady that I ordered first and she ignored me. Spencer said the orders were mixed up, but no one apologized. I called back to get the young lady’s name and Spencer hung up on me and refused to take anymore of my calls. The last time I called Daniel answered and disconnected when I asked for the young lady’s name. This is unacceptable. I’ve been a great customer and I don’t deserve to be...

Always a great stop to fulfil my hunger needs! They make quality and delicious meals prepared just for me in seconds, less than 35 seconds to be exact. So i definetly endorse anyone to go check out your nearest charlotte jimmy johns! Have you tasted their tasteful new Kickin Ranch, so good, from either using it to dip your chips to saucing it on my sandwich (Club Lulu #16). The staff is friendly and always ready to ensure that my service was up to my liking, if not they will gaurantee to fix it right there. So what are you waiting for? There is a FRESH and always FAST mouth watering sandwich or unwich ready just for you, or your party. Ask them about catering, i surely did! So next time there is a school soccer game, cheerleading competition, or just a family function can be easily catered with one of Jimmy Johns Platters or Box lunches without an hassle. Even got a delivery to my home within 5 mins from placing my order, can you say exceptional delievery!!!!!...