Baskin-Robbins — Restaurant in Charlotte

Much like everyone else is stating, the customer service is terrible. I just left there, went for a milkshake. When I ordered, there was no one else in the store. Before my order was done, 3 other customers arrived. Instead of telling them that I needed to pay and going ahead and ringing me up after handing me my shake, he waited for them, made two other drinks and checked them out before getting to me. The 3rd person was nice enough to tell me to go ahead since I had already ordered and gotten my shake. My biggest issue is, my shake was more of a sweet milk than a milk shake. It was very watery as he put to much milk. I informed him of this and asked if he could make it thicker. He said he could not because of the ice cream flavor I chose (caramel cream puff or something like that) Now milkshakes are prob my favorite dessert and I have had them in all flavors, from a number of different places, using different types of ice cream and even with hot espresso and have still been able to get a milk shake and not milk so his excuse or lie was stupid to say the least. I asked him if he could just use less milk and his response was "probably not"...what do you mean probably not?! It's not that hard. You put too much milk and the shake came out watery, so add less milk! Simple! Needless to say, they don't have to worry about me coming back to this location again! Oh, the employee was named Chris. Long, dark hair...

The staff are not very nice, went there three times last week, the first time I got a guy who is extremely uninterested in his job, didn't even greet me and just kept staring at me and asked for my order, I asked for a waffle cone and he said something with a little voice that I couldn't hear, so I said yes a waffle cone, then he kept staring at me, I repeated that I want a waffle cone, then he said I told you we don't have any (that was around 5 pm). The second time I went there, I got another employee to make it ice cream and was very nice. When I was eating my ice cream inside the store, the lady who was working there suddenly saw me and started staring at me in a rude way, as if I'm bothering them. She didn't even while or say a word, just stared multiple times and made it...

This particular location has the worst customer service and is falsifying their hours of operation. I arrived to a dimly lit Baskin Robbin at 9:53pm wanting some ice cream and was rudely greeted by Sumanya (sp?) with her saying, "the register is closed." I responded stating, "its not 10pm and your business hours state you close a 10pm. I drove a long way to get here." She said there's nothing she was going to do but she was going to get the manager. The manager, Chris, walked out and said the register is closed. I explained to him your business hours state 10pm is the closing time. I asked for his name and he...