Wow, where do I begin? First off, I’m new to the area so I’ve just been trying new places. My sister recommended “Lula Belles” to me because she said they have really tasty fried salmon. My mom came in town and we decided to give it a try. We noticed they have a dress code and we were not really trying to do the most so we decided to order to go. We placed our order at 7:50 PM. Around 8:20 PM we received a call that our orders (we had 3) were ready. We waited outside so we go straight in. We are greeted by confused faces and we said we were just picking food up and we had been called and our food was ready. The hostess responded “oh yeah she’s just bagging it up”. Okay? Weird but cool. Fast forward 20 minutes, we’re STILL waiting on our food. By this point my sister has grabbed what I guess was supposed to be a manager and she goes “oh yeah, I’m gonna make sure your food is right” while she is heading to the kitchen, OUT OF THIN AIR appears the hostess with three bags… full of cold food. Wow, we’re super over it now so now we’re just like okay, we would like our food HOT and if you could box the greens separate that’d be super helpful considering we have FRIED food (I mean that seems like common sense, but I guess the key word there is COMMON). We are then greeted by “Ms. P” “Ms. C” or whatever her name is. This is supposed to be the “big” manager. She tells us to “calm down and don’t yell at her” instead of immediately apologizing, because at this point we’ve been here over AN HOUR since we received a call that our orders were ready. She brings us 2 replacement meals about 10 minutes after this and we head home to eat finally. Would yall believe that when we got home that was the DRIEST MOST UNSEASONED FRIED SALMON IVE EVER SEEN and the salmon bites I purchased as well were the same way. I’m telling yall, the salmon wasn’t garnished in the usual parsley, it was over cooked, almost tough to eat. So I said you know what? I’m not eating this or wasting my $46 - YES $46 for a fried salmon dinner and an order of salmon bites. So I said I’ll call them first thing Sunday when they open (12:00 PM) and hopefully things can be straightened. I called at 12:06 PM spoke with again, a “manager” (I think named Ashley) who informed me that “Ms. P” wasn’t in at the moment and that she handles refunds and such. The “manager” took my information, said she should be in by 1:00 PM and that she would give her my number and she’d reach out to me. Fast forward to 2:00 PM, I’ve received no call so once again, I call the “restaurant” and this time “Ms.P” is there but “she just walked in the building and she said she’ll call you in about 30-45 minutes”… like EXCUSE ME? I’m an unsatisfied customer who waited over an hour YESTERDAY so in my customer service-minded mind, I would think I would be priority. I inform them that I am going out of town in a few and I really wanted to get this out the way because in this economy, who has money to waste? They said she said it would be about 30-45 minutes. So I go home and wait until 3:00 and decide to just go up to the restaurant because this is simply ridiculous. Do you all know I was greeted by a fake security guard in cheap clothes and cheap cologne saying “you know she can’t help you right now?” “They told me I can’t let you in” “she’s not gonna help you until after 5, I thought they told you that”.. mind yall no one ever said such a thing, in fact “Ms. P” didn’t even have the decency to follow up with me. I’m still waiting on her to call me, in fact the time is now 7:30 PM and she was supposed to reach out after 5:00. but in the mean time I’d thought I’d share my experience with everyone. I wish I could give them ZERO stars. And it’s sad, because I’m always excited to support black owned businesses. But ghetto is as ghetto does so I guess I had too much faith once again….