Omakase Experience Charlotte — Restaurant in Charlotte

We made a reservation for lunch omakase and, by an honest mistake, went to the other PrimeFish location in Ballantyne. Despite calling multiple times to reschedule or arrange a later seating, the hostess eventually called back but refused to accommodate us. Her only suggestion was to try to make it to the correct location—45 minutes away—an impractical and dismissive solution.

When we asked about rescheduling, she pointed to their rigid 72-hour cancellation policy. This policy is far stricter than what we’ve experienced at other high-end restaurants. For a restaurant branding itself as upscale, this lack of flexibility and unwillingness to work with customers is disappointing and unacceptable.

Customer service should be a top priority in this tier of dining. If this is how they treat customers on the phone, I hesitate to imagine the service during the meal. With so many phenomenal sushi options in Charlotte that actually value their guests—like O-Ku, Pisces, Hestia, or even the other PrimeFish location—I strongly advise against making a reservation here. This experience in our case was non-existent and a complete letdown. Happy birthday to...

I am not a religious man, but I firmly believe that as fish live, they dream of becoming sushi at Omakase by Primefish. It is their mecca, their nirvana. Primefish represents the pinnacle of a life well lived.

Primefish honors this life, giving it meaning, purpose, and recognition. I have dined at Primefish at least 27 times, beginning with their pop-ups and attending quarterly, as well as frequently enjoying their lunches when time permits.

I have been beyond impressed and moved—not only by their sushi but by the audacity of introducing a wine pairing with such perfect execution, further cementing their Michelin-star-worthy experience.

Their Ultimate Wine Pairing is a pitch-perfect crescendo to each bite, unveiling an additional layer of flavor.

As you can tell, I am beyond impressed with Chef Robin. I marvel at his creativity, his nuanced dishes that achieve perfection in flavor, and his dedication to his craft, delivering these exceptional dishes time and time again.

I look forward to your first Michelin...

I came here for dinner spending $1,350 for three people. I enjoyed the experience overall. I love that the setting is more intimate, but myself and my guests felt like we were being watched and hovered over the whole time. There is a server that wipes your plate after each piece is eaten, and I honestly did not like that. I felt like I was rushed to eat every piece because she was standing right behind you waiting for you to eat so she could wipe the plate. I thought that the sushi would’ve been freshly cut in front of us due to the price but they were precut and put in containers that were pulled out and served. Good idea, but not worth the...