The Secret Chocolatier — Restaurant in Charlotte

I worked with Robin at The Secret Chocolatier via the phone and email (I'm in VA) to place a large order for a corporate event in Dallas, Texas. First, Robin provided amazing customer service and really helped me to understand the process of ordering custom chocolate sample boxes. She kept things on track and was thinking ahead every step of the way. The team even added a custom tag we created with a green bow to match our branding. Second, we were in Dallas at the tail end of the heat wave and shipping the chocolates from Charlotte, NC to Dallas, TX was nerve-wracking! Robin had them shipped overnight and they arrived on time and packaged well. To top it off, the chocolates themselves were absolutely delicious! Our conference attendees loved them! Thank you...

4.5 Stars - The quality is not comparable to any other local artisan shop. Always fresh with unique options, including holiday specialties. But, you will pay for the privilege. Having utilized for both personal and business (bulk) purchases, and although very friendly, they get 1/2-star off for not seemingly wanting establish a business relationship. Yes - they did provide excellent and expedient service to the request!!! But, a B2B follow-up inquiry wasn't made when an expressed interest was made. (A different more corporate-type option was chosen as a result and they aren't being utilized for business purposes as a result.) Personally - I...

Just went in on my lunch hour to pick up a sampler box for a dear friend’s birthday. Ended up leaving with a box for her and a box for me. Walking in you’re greeted with the divine smell of chocolate so you know that items here are fresh. These are chocolates to be savored and I promise you won’t be disappointed. So many choices and taste to explore. Woman behind counter was kind and patient. Definitely recommend if you need a gift or want a treat for yourself. Love the extra touch of the guide to the flavors you picked out. Nice! I’ll go back again and again. Oh and they ship if you need something sent...