Phở Hương Que — Restaurant in Charlotte

We waited over 25min to sit when the restaurant had plenty of open tables. We then waited another 25 min for someone to come take our order (after asking for some one to come by 2 times already). We then waited an additional 30min for the food to come, which is very long for pho even on a busy day, and this place was NOT busy. And when the food finally came? It was quite sad. We were missing multiple ingredients, told they were out of certain things even though they’re right next to a huge Asian grocery, and when asking if we could pay more for extra meat (they give you obly two tiny slices of each meat) we were denied and told they don’t allow that due to “shortages”……what? Again we are right next to a fully stocked grocery and I’ve seen so many reviews below saying the same thing about limes, dipping sauces, meats, etc. This makes absolutely no sense at all. And on top of that? They give you maybe half a handful of noodles. At best. I got a large bowl and left hungry. My wife finished her regular bowl (which she’s never finished a whole pho before as it’s usually too much for her) and she also left hungry. I should have taken a picture of the bowls to show the absolutely emptiness that were these bowls given to us, but we were so hungry after such a ridiculous wait I didn’t even think of it. And the flavor? Lacking at best. My wife’s pho was mediocre but edible and my spicy ham soup was off tasting and bland. Did I mention they’re raising their prices too? Haha they already give you a child’s size portion of bland soup and now they want to charge you 17.99 for it! Don’t waste your time or money here, there are plenty of much better pho and Vietnamese restaurants in Charlotte that deserve your patronage!!

Also got a bubble tea next door while I waited for a table and they wouldn’t let me bring it in the store. Not even left in the bag, sealed, and under the table. I had to leave and put it in my car before they let me in!! Would give 0 stars...

I had a bad experience in that restaurant tonight. To be objective, I will tell the story and will let you be the judge of things. I have tried this restaurant a few times before and liked #17. As usual, I ordered #17 extra-large tonight, which is the only spicy soup noodle on the menu and is priced at $ 9.99, according to the menu. After a few minutes, I was told that they just ran out of #17, and was recommended to have #12, extra-large with spicy sauce. That sounded fine to me, even though I was quite disappointed that I could not have #17.

When the bill came, my order of #12 extra-large was charged $15.99. I raised question about the price, and was told that I should pay what I had. I looked at the menu, nowhere was "extra-large" mentioned and the fact my order was extra-large (which was carried over from ordering #17) gave them sufficient reason to charge me $15.99 plus tax for a bowl of soup noodle.

Normally I would gladly pay a high price for food as long as I expect it. This was totally unexpected and I felt cheated. I am not sure if this is a regular practice at that restaurant. I hope not, but the owner reacted to my request to adjust the price with very nasty attitude. They have just seen me for the last time.

I gave 1 star because I could not give 0 star. Potential customers should be aware of the pricing practice at...

It’s for everyone please check my comments I been going in this place for long time i leaves in Greensboro sometimes we drive there just for the food .its about 2 hours Food is amazing but today what happened to me there I will remember for ever.i spend a lot of money there some time I match the tip with my food they even know my order.i order big pho and I ask for Cilantro Because there was not enough in pho but she say I’m sorry I can I can’t bring it if you want it it’s a 50 Cent I said are you serious She even look in my pho and she says Yes there is cilantro in your pho.And I can tell you that was the most embarrassing moment of my life I’m spending a lot of money there always give them $20 plus tips but she embarrassed me for .50cent Cilantro What my message to you if you go in this place you make sure Take cilantro with you if you need it but if you them they will look your food and embarrass you in front of everybody I’m talking about the twins girl with the glasses Am I ask her can you let me speak to your manager there is no manager Came But there is a guy came and he asked me what happened and he was serving the food and I said never mind But I still left her tip not because her service only because of the food I’m still telling you guys to go there and eat food but don’t ask...