Smoothie King — Restaurant in Charlotte

I'm sorry to give a negative review because most of the time it's very good here. However, this is the second time I've had a bad experience with a Smoothie King within the last couple of weeks. First, I order delivery, which is done through Uber Eats, and VIKTOR V through Uber Eats never showed up with the order but set the status as delivered. Of course, it's impossible to contest an order like that since it's not done through the Uber app but through Uber in a web browser, and in order to say there's a problem with an order it needs to go through the app; so, no way to get the money back on that one. Then, today, I put in my order at this Smoothie King to be picked up (no more delivery) and the guy working there can't find my order in the freezer. Well, he goes to the back and suddenly pops out with a bag with my order. I get home and find two melted bowls. If he left them out, why didn't he say anything? I guess the airpods he had in his ears helped him sufficiently tune out the consequences of his irresponsible conduct. I hate writing a bad review because I really like what I get most of the time and don't have this experience most of the time. But, once you let people start ruining the business you lose customers. I will think twice before ordering from Smoothie King again.

Update (13 May 2025): I'm glad Smoothie King reached out. I went back yesterday evening and was served by Josh. He's very friendly and did a great job! I'm glad I was able to go and have a good experience again at this Smoothie King as I didn't want to just stop going. I'm bumping up the...

I LOVE this Smoothie King location the staff is always super friendly, the store is always very clean, and the smoothies are consistent and delicious !!! I’ve been meaning to leave a review for awhile but today was the day . I had a long day and just wanted something healthy, quick, and easy for dinner. I placed my order on the mobile app and drove to the store. I walked in and was greeted by Charles. I didn’t see my smoothie out yet so I told him who I was and no worries I can wait. Well came to find out the smoothie was already made and he had it in the cooler so it would stay cold !!! That is amazing customer service y’all ! He’s always so bright and happy when I come in and really stands out as someone who takes pride in his store and helping his customers have a great experience! If you are anywhere near this Smoothie King make sure you give them your business. They deserve it and you won’t be sorry! Thanks Charles and Team!!! You...

I usually don’t leave bad reviews, but this time I just can’t hold this one in . I ordered the Coffee High Protein Almond Mocha smoothie — and I was so ready to enjoy it. I’ve had this exact smoothie at other locations before and it was always delicious. But this time? Totally flavorless. No mocha, no almond , just like watery coffee…. I was honestly so disappointed.

I didn’t try it right away because I trusted the brand — Smoothie King has always had a great reputation and I’ve never had a bad experience before. I only took my first sip in the car, and by the time I realized something was off, the store had already closed. I was the last customer of the day, so I didn’t even have a chance to ask for a remake.

For the price, I expected a rich and satisfying treat — instead, it felt like a watered-down afterthought. Really hoping this was just a one-off mistake, but it ruined the whole...