Tropical Smoothie Cafe — Restaurant in Charlotte

Need New Management ASAP** Today, I requested an avocolada smoothie, slaw as my side with a Super green Caesar wrap with the chicken to be chopped due to medical issues (which I shouldn’t have to explain) as I have ALWAYS done when I come since this location has opened. Be mindful there were no other guests waiting to order. I was the only one ordering and two guest eating in the lobby. The cashier was very pleasant and professional. I even added 15% a tip on the cashiers interaction and service. She attempted to inform her team mate preparing the food of the special request. However Ariel was rude and not customer friendly at all as she interjected. Her entire demeanor was very coarse and offensive. She started out with an aggressive tone and body language. Telling me what you all won’t do and don’t do as I attempted to explain that I was just in the store a week or so ago and they kindly took my order with no issues. When I asked may I speak to a manger besides the aggressive tone heightened and my tone changed at that point. I take accountability that I called her a name out of frustration. I told her she has horrible customer service. She stated she was the head manager and there was no one else for me to speak with at the store. I asked for both her name and her managers name. I asked for her manger she mention person by the name of “Stacey” and declined to provide the General managers contact information. The cashier wrote the name down and was unaware of any contact information. I asked why is she so aggressive and to calm down she declined my order and service. I told her this is exactly why she’s working at Tropical Smoothie bc she is has a horrible attitude and customer facing. She told me i don’t have to eat there which I don’t however I can afford to eat where I choose but not with piss poor service. I gladly left. Her only caveat was to say I threatened her because I told her I will follow up with the owner/ manager. As I exited the store, she followed me out to the security which I can say I felt just as threatened. I spoke to him, there was nothing to report. I have NEVER experienced that interaction with anyone ever in that store or any Tropical Smoothie for that matter. Most may have not expressed their experience regarding her. However for my experience and interaction today, she is the cancer to the demise of the company or any company. I have facilitated Customer Service/Guest Experience Trainings from a low to high scale and this is one of the main problems. Please hire a new manager or elevate the cashier. However get rid of Ariel, she is beyond awful. Need New...

The workers at this location are extremely high and/or stupid and have no idea what’s going on. I placed an online order, arrived 10 minutes past time for it to be ready. It was a smoothie and quesidilla. They brought the smoothie out, but not the food, and I told them there was food with it as well. The worker that brought it out said “it will be out soon”. I waited an additional 10 minutes and watched people that had ordered after me receive their orders. I walked back up to the counter and asked if they knew anything about my food. The worker I had spoken to previously had completely forgotten about me and acted confused because he thought the smoothie was all of my order (even though I told him otherwise and he acknowledged me at that time, he forgot a conversation he had 10 minutes ago). Then, I watched them try to find the order, because none of them had kept the receipts in order or updated the screen properly. I had to show them on my app where I had ordered food because they couldn’t seem to find a record of it. Then they literally just started walking circles around each other looking confused and grabbing random orders. Eventually, we found the order, which had been sitting already done for 20 minutes on the counter in plain sight. However, there was no receipt or any way to identify the order, hence the confusion. The line was not very long but the store was chaotic and people were waiting 20 minutes or more for very simple orders due to the complete lack of organization...

Tropical Smoothie Cafe is an absolute gem! From their mouthwatering smoothies to their delectable food offerings, every visit is a flavor-packed adventure. Their smoothies are a symphony of fresh fruits and creamy textures, blending together in perfect harmony to tantalize your taste buds. Whether you're craving something sweet and fruity or something with a protein punch, they have a smoothie to satisfy every craving.

But it's not just the food that makes Tropical Smoothie Cafe stand out—it's the incredible atmosphere and hospitality they provide. Recently, I had the pleasure of organizing an outing for a group of 35 teens, and Tropical Smoothie Cafe went above and beyond to accommodate us. Their spacious patio provided the perfect setting for our gathering, and the staff couldn't have been more welcoming and accommodating.

The location itself was spotless, reflecting their commitment to cleanliness and quality. It's clear that the franchise owners take pride in maintaining a welcoming environment for their guests, and it truly shows in the excellent service they provide.

Whether you're looking for a refreshing smoothie to start your day, a satisfying meal to refuel, or a place to host a group outing, Tropical Smoothie Cafe is the place to be. With their delicious food, inviting atmosphere, and top-notch service, they've earned a permanent spot on my list of...