Which Wich — Restaurant in Charlotte

I ordered a Wicked Wednesday sandwich online and when I picked it up, the female owner and another employee proceeded to give me a lecture on how I wasn't allowed to order this sandwich without any pork. I told her if she didn't like that I ordered the Wicked Wednesday sandwich without pork then she wouldn't get my business. They both proceeded to repeat themselves as if I were incompetent. I'm a regular and have ordered many times through the app and online, so I didn't appreciate the third degree, lecture, attitude or poor treatment. Since customers are paying, they have every right to order the way they prefer, regardless of any of it's employee's personal beliefs or opinions. This store is ran by a married, Indian couple, who frown upon customers with disdain and contempt, whenever they use reward points or order during special offers. THEY ALSO PRIDE THEMSELVES ON USING THE LEAST AMOUNT OF INGREDIENTS IN THEIR SANDWICHES POSSIBLE, WHILE CHARGING THEIR CUSTOMERS FULL PRICE. These owners rarely have more than 2 employees on hand, in order to save business expenses, thus the added attitude towards its customers. They could both use and benefit from some courses in business communication, ethics and management. It would remind them and their employees, to value and treat their customers with respect. The female owner is also in need of register training on how to enter a promo code during checkout. Remember, without your customers, you would not be...

Would have gave 1 star, but I assume the lady that was apologetic to me about the issue was the manager so I give an extra star for her customer service.

However I went in for a BYOS. Filled paper out and received my sub that was poorly made due to large amount of lettuce put on it which was hanging all out the sub (I wish a room a picture before giving sun back). The employee that made my sub also put black olives on my sub and I did not bark black olives to be on my sub. The manager was apologetic about the error, however once the new sub was made the employee had the nerve to make a snarky comment m, saying along the lines that “you can see how it looks like he marked black olives”, and my issues with that was why are you showing aggression and attitude about something so minor that’s easy to fix? And DOING/SAYING THIS IN FROMT OF THE CUSTOMER!! This was terrible experience that had me waiting nearly 20/30 minutes to get Amy...

Got a large byo veggie so I could swap out mayo/1000 island in the Garden Party sub for mustard and add a few extra veggies. The picture of the regular Garden Party sub has five standard slices of tomato and five standard slices of cucumber. For a large remember, I received four half slices of tomato, two paper thin cucumbers, and four slices of olives--so not even one whole olive, and none of the extra veggies I listed. The majority of the sub was just a mess of tube squeezed 'avocado' and red onion, 'yum.' Only one person in front of me and no one waiting. Chains have standards to make it easy for employees--evidently this chain does not. Worst sandwich I've ever tasted and aggravatingly threw away more than half. I hate that I wish I hadn't tipped. Will not be back to this location or any other Which Wich location. Good job...