Yamazaru Sushi & Sake — Restaurant in Charlotte

Deleting Original Review - added a photo of it in pictures. Very upset with this Japanese owned Sushi restaurant. I’m ashamed to even tell my friends who are good friends with the owners that this is now the second horrible experience I have had.

Food is always good, it’s the customer service and quality of their professionalism.

I will not be posting any of my photos.

This review is for my birthday lunch on 2/24 with my finance.

First of all it was not busy, we came between lunch and dinner to beat the rush. When I got in, I always need help with the park mobile app but this time they were not helping my friend they were helping me. Which sadly I had déjà vu, this has happened to me twice here. I ask for the step by step for park mobile to help with the coupon code so I DONT make any mistakes. I choose 3 hours bc I plan to take my time, it’s my birthday right ? - Well I have apply pay on my phone and if that’s an option it’s a simple click and there you go. Well it charges me over $30 to park. I said I thought you said it was free, oh you used apply pay didn’t you, the waiter/host said. I said well yea he goes ohh yea it should fall off. Fast Forward I am having to send pictures of my bank account after spending an hour on the phone with Park mobile bc it says online they didn’t charge me but they clearly did. They need to clearly have it stated by all staff and signs to not use Apple pay for park mobile. This is ridiculous.

Oh it gets better, I’m already in a bad mood let’s just add the host/waiter and hostess coming by my table one after the other repeatedly asking as I’m looking at the menu if I’m ready …. If you got to my picture of my previous review from last year this isn’t my first rodeo with being rushed. Let’s just say we were there in less than an hour and I spent $70 just on my plate of sushi… I rather just to Oku and pay over $100 for my plate.

Just got ahead and skip the local Japanese sushi restaurant- you will get treated with much more grace at Oku.

You have lost...

If I could rate this place a zero believe me I would! We came from Colorado with high hopes and recommendations to this spot. From the beginning when we got there they didn't say hello they just asked for how many, we said 6 , in spanish they all started speaking to eachother that there waa no table for six that we had to sit outside. Cool no problem they give us a table to sit right where the sun was hitting and I get sunburned quite easily. We had informed them that we had a baby and needed a booster seat, their response was they only had one and it was being used oh well. The server comes to our table doesn't say hi doesn't give us her name just looks at us and says how many of you are there and again after the third time repeated 6 with a baby! (Seriously) well we order our drinks that my kids Never got! We order our appetizers which were greasy, nothing great to boast and in tiny proportions. Our food comes in doesn't bother to give it to the right person that the dish was for and hands all the plates to my husband to do her effin job! At this point we have all ran out of water and never got refill. We proceed to eat our food! The one thing I cannot complain about was the sushi but my kids plates which were fried rice and chicken teriyaki were beyond disgusting! We ask for our receipt only to find out that after the most disgusting awful service we received there was a 20% gratuity charged (which is utter ridiculousness) Not because you automatically steal a tip from people gives you the right to give shi* service! My husband decides to speak to a Manager. Although in the end he took it off he became incredibly hostile with my husband and acted like a complete bafoon. The manager's name is Heriberto and he claims that it is law in the state of North Carolina that for 6 people you have to pay the 20%. There is just complete disregard for Customer Service in this establishment. I would not recommend this place to my worst enemy. F this place and...

First time I came here, great. Second time? So bad I had to delete my initial review to leave this one.

It was a busy Friday night and the restaurant was clearly drowning in the chaos of it. We weren't greeted by our server for twenty-five minutes after we sat. He couldn't speak a lick of English, so we had to point to everything we wanted to order, which was frustrating. You can't have people on the floor of a restaurant who's working with customers who can't speak English, I'm sorry.

We were sat at a booth near the front door. Our window was partially covered with plywood and bound by black electrical tape, not because the window was broken, but because this was the aestheticly unpleasing design choice of this restaurant, I guess. Because it was busy, they were literally setting up tables wherever they could fit one to accommodate people instead of going on a wait. They ended up putting a twelve top right in front of our booth that trapped us in. Whenever we needed to leave the table, to say go to the bathroom, the people at the other table had to get up and literally move their table against the wall on the opposite side for us to exit the booth. 100% a fire hazard!

As for the food it was just as horrendous. I ordered the Surf & Turf roll and the first time I got it, the meat was clearly seared as it was cooked on the outside and rare on the center when sliced. This time? They literally sliced the meat raw and cooked it while on the sushi roll with a butane torch. I'm assuming to speed up the cooking process. How do I know this? Because the rice on the roll was completely torched to a black charr and the roe ontop were burnt to a crisp as well. It was horrendously awful! I tried to send it back and get it taken off my bill because it was inedible, but because our server couldn't speak English/didn't understand me, I just lost patience, gave up, paid my bill and vowed never to return.

Evening was a...