Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Charlotte

long story shortish went to pick up a order it ends up placing for the next day opening time, i’m not a dummy and am technologically inclined so for it to do that and not even say “ARE YOU SURE”NOTSAME DAY ORDER” type of situation but no it places and me and the employees plus manager doesn’t know what’s going on till i realize it’s for tomorrow! from the managers mouth he says “im beat” and nothing i can do but pick it up in the morning, lets be realistic ppl have plans or a million other things like who eats zaxbys for breakfast. anyways i cant find the way to refund the order after leaving upset beside calling so i do manager tells me wait 15- 20 as they are busy but it doesn’t cancel till afternoon next day almost. and on top of that i contact almost 3 different ways of support, to even get reached out to on imessage to only be made a mockery of when i explain the situation and gets asked/told, you’ve been refunded what the problem. after listing multiple problems…. so i respond respectfully ofc but emphasising im honestly offended you basically ignored everything i said. and it’s a sum of the service here. i’ve worked the industry almost a decade for them. to not be able to give me my order and just say order complete for in morning was so easy but no this happens. take your...

I visited this Zaxby’s location and was extremely disappointed. My food—specifically, the bun—was hard as a rock, completely inedible. I brought this to the attention of the staff, and instead of receiving help or understanding, I was met with pure attitude. One woman claimed to be the owner and spoke to me in an unprofessional, disrespectful manner.

This is unacceptable behavior from any employee—especially someone claiming ownership. The overall service was poor, the environment felt unclean, and the staff lacked basic courtesy. I left and went to Chick-fil-A, where I was treated with respect and received the service I expect when spending my money.

Zaxby’s corporate should take a serious look at this location. If this is how customers are treated, it reflects horribly on the brand. I will not be returning, and I sincerely hope corrective...

It was a late night for me so I decided to drop in and try these new lemon pepper chicken wings/chicken fingers that they're raving about. I must say they were pretty seasoned. However, look at your total before you pay. Can someone tell me WHY their 5 wings/3 chicken finger dinner reads $13.98 on the reader board but the cashier rings it up at $14.98. Hold up holiday, you gonna do that and don't think I'm not going to ask why🤔 Her response was I don't know why, so I asked to speak with the manager and her response was I don't make the prices and then gonna have the nerve to say so are you gonna get this😂😂 I politely said yes but you need to tell your boss that's misleading before someone not nice as me go off on ya. Well after all that, guess who WON'T be back. Plus they're overly priced. $32.00 for two meals, you're NOT Chick- Fi-A....