Chick-fil-A — Restaurant in Chattanooga

I was very disappointed in our dining experience. The food was good, as always, the environment was not. They removed the condiment stands so you have to go to the counter to get napkins, spoons, forks, straws, etc. They don't even have salt and pepper on the tables. I have 3 smaller children and I had to make 3 trips for napkins, they only gave out 3-4 at a time. I tried to go to the website to lodge a complaint, but the receipt was printed crooked and wrinkled and could not be read. I went to the corporate website, and could not get past step 8 (out of 13) to make a report, I guess they didn't plan on persistence. They also do not have any email addresses for customer service, only a number with a ridiculous wait time. We do not plan on returning to Chick-fil-A at this time. Disappointing experience from a company that prides itself on...

Stop in the Brainerd Road location this morning so I could get 2 egg white chicken sandwiches on English muffins, but I needed to address an issue with a charge on my Credit Card from last weekend breakfast sandwiches. The young “white girl” who described herself as the manager took no time to listen nor respond in a Customer Service manner. Rude, uncaring, stereotypical as to addressing concern of what Chick-fil-A considers me a life time customer to the tune maybe $20,000 - $30,000. I even called into the store location at Brainerd Road in Chattanooga, TN location just so it would not Disturb the business of the day and she answered the phone and she was just as nonchalant and pulled the card of: “I don’t feel comfortable talking anymore after she had been everything, but Customer friendly to an African American establishment...

I placed my order on the website and clicked I was at the restaurant like I always do and walked across the parking lot to get there. When I arrive my food isn’t there even though they notified me and said it was. I talk to the manager on duty I suppose and told him what’s going on. He proceeds to degrade me and tell me that I shouldn’t have hit the I’m here button before I got there. I could wait till I get there to hit the button but I like to get there and come back not wait for it. He then tells me he’s already made it and it’s been picked up even after I tell him I just got there and I didn’t get it. He was rude while talking with me and makes me not want to go back because of this behavior. He did make the food for me again but the interaction left a bad feeling...