Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Chattanooga

This location always frustrates me. This is my local Zaxby's and the one I usually order from. When things are right, the food is great. I love it.

The struggle with this one comes from the baffling inconsistency in quality of orders. Some days it's perfectly fine. A lot of the time they'll forget sauces, but that can easily be remedied so long as I remember to check. They're usually nice and apologize and all, and give me the sauces. Sometimes the fries don't really have any seasoning.

Sometimes, rarely, you get ones like today (3/31/25, ordered around 6:30, fulfilled at 7:00) that are just absolutely depressing. No sauces (i know they were in stock, there was literally a box of zax sauces next to my order), no seasoning on the fries (both of which called for extra by the way) whole thing is lukewarm at most, and they straight up gave me the wrong food for one of my items. I ordered two chicken finger plates and one big zax snack. I received two big zax snacks and one chicken finger plate. What I received at least had the correct sides and stuff, but jeez, this food is actually sad when it's in this state.

The wrong item wasn't that big a deal, those two menu items are very similar and it's only a loss of like 4-ish dollars, but I shouldn't have to roll the dice on whether or not I'm going to have a tolerable meal every time I want to go to a fast food restaurant. I don't like making a fuss about things like this but it's happened too often for me to keep ignoring.

At it's best, this place is amazing. 4/5. On days like this, it's...

Asked for 10pc order of the boneless wings with tongue torcher sauce as the flavor of them but when I got home they had ZERO sauce on them,wings were cold and dried out and don't understand how they could be so dried out if Zaxby's cooks to order? Forgetting the tongue torcher sauce I can understand,we are not perfect creatures and sometimes lack of communication and/or immaturity of the young teenagers that work their but if they cook to order,how could they be this dried out and cold...unless..Called and asked for store manager but the person said they were the store manager but you could hear them laughing with other co-workers and mocking almost everything I had asked or was saying. I was honest and courteous and hate complaining but c'mon people,how hard is it to mess up a 10 piece boneless wing with tongue torcher sauce? Obviously very hard for them because the restaurant was after lunch(I went thru the drive thru at 3:18pm) and no cars ahead of me and parking lot was empty so I had to ask if they were opened when i pulled up to the speaker box and was greeted because i wasn't sure because Zaxby's is always busy but not this day and time. I gave the order of chicken to my puppy(she ate what she wanted and kinda walked away huffing like even SHE was disappointed). I'm sorry but I won't be returning to this location again. The immature responses from "management " member was concerning but I doubt I was speaking with the...

This location is the reason I stopped eating Zaxby’s after legitimately 2 decades of choosing them over Chick-fil-a.

The manager decided to mouth off to me in front of my boyfriend and the whole lobby when I objected to him charging my card multiple times. He explained nothing to me, just kept swiping my card over and over. He acted like I wasn’t even standing there. Mr. Manager—looking about 20 years old—said that the card machine was broken, but the charges were showing up on my bank account. Mr. Manager had the nerve to tell me that I wasn’t allowed to tell him what to do with my debit card. Actually, it’s my card, and you’re working in customer service.

I worked in the service industry for over 10 years before I graduated university and I never treated a single customer with such rudeness and misplaced authority. We waited at least 20 minutes to get our food on top of the nasty attitude from the manager. Then, we got in the car with our food and I found multiple hairs on my chicken. Really.

This was roughly 4 months ago, but my boyfriend and I still talk about it often, because it was our worst restaurant experience ever. We say “at least it’s not like that Zaxby’s” when another place is giving just okay service. Yes, Zaxby’s, we use downward comparison to compare you to other restaurants so that we feel BETTER about how we’re being treated. Nightmare experience. I’m still...