John's Pizza — Restaurant in Chelsea

So I went online as I just moved into a new area and was craving pizza. The food looked appealing and had great reviews. I called and placed an order and was informed it would take 30 minutes for my food to get here, I was extremely happy. 30 minutes later the driver tells me he’s downstairs. I go down the stairs he is not there. He was at a completely different address. After I carefully provided my address to the store location in waiting I am told that my order is not coming because they don’t deliver to my address most other places were closed. I asked if the driver could drop it off last and was told no because of a bridge. I was informed he could when I asked how long it would take to refund my money I was given two different answers all I wanted was a slice of pizza and now the ordeal has left me very disappointed with the service you’re not getting what I paid for. Great service. No food even though I paid on my card. Thanks. If I would have been told they don’t deliver to my address I would have called another restaurant and...

Food itself is good. Delivery is fast. I had to give it this rate due to an incident with my credit card. I was assured I would not be charged twice due to an issue with their system. I was still charged twice and have yet to be refunded and it also threw that account into a negative balance...so I basically paid 60 dollars for a small pepperoni pizza and a chicken finger plate. Worse part was I got charged 2 different amounts for the same items within minutes of each other. This happened almost a week ago. Food great, service disappointing in this particular experience

Update: Just called John’s to speak with a manager about the incident. His first response was I don’t soeak spanish (mind you I was speaking perfect English). When I explained it’s about a double charge, I now have to go out of my way to go there personally when his workers were the ones who took the order and supposively put the slip to the side. Rude and...

Not the best not the worse, but definitely had allot better. Ordered a small buffalo chicken pizza asked for extra sauce nothing to complex yet I didn’t receive the extra sauce and still got charged $14.52 which is okay but what really threw me off was when the driver came to deliver he rudely asked for a tip after I already wrote a tip on the slip. Mind you this is just for a small pizza delivery. Last time I checked when I worked as a delivery driver, it’s rude to ask for a tip. If a customer wants to tip they will kindly due so other than that don’t make customers feel pressured to tip. I still gave a $5 tip. Also as I know while working for services like these most places already charge a delivery fee. It shouldn’t come down to the customer it should be taken up with the owner and their standards with...