McDonald's — Restaurant in Chelsea

I’ve never ever had a such interesting experience. Placed an order at around 3:45am. Headed and arrived at 4:03am. Drive thru guy, or maybe it’s the manager said “In 7 minutes we’re gonna have nothing”, with nothing explained(NOTHING). Okay then, I’ll wait. After 15 minutes we knocked at the window to see how long it still needs. This manager really said “ I have nothing” and “ I can do anything” and tried to close the window, which almost hit me, twice. So I decided to call the service number on the window, guess what? That’s a sexual hot line. Wow. Said he’s gonna call the cops, I’m glad he really did, or that’s gonna be such a waste of time. When the officers arrived he’s even more confused, since it’s the manager called, not us. With two officers presented, he finally asked what was my order. It’s just a 6 pieces nuggets and a large coke. Till the very end the manager brought out nuggets, and a fries, still think I’m trying to take advantage, just because he heard me wrong. How can a person like this hired by McDonald as a manager? As it turns out, the whole thing was just because the system is being resetting. Then why don’t you explain? “In 7 minutes our system will open again”. Is this your explain? If you guys interested in the number, call it. I post a picture. Maybe they will change it or fix it. But I do have all the videos to show I’m telling 100% truth. If I lied, I go die.

In addition, as soon as I started a video, the manager immediately wanted me to take it away, after I refused he shut the window and never came back again. I asked the two officers came by, they said it’s EVERYONE’S FIRST RIGHT, and it’s legal, as far as you’re not in these private areas like their...

There should be a choice for no stars. In my opinion, they don't deserve any. When I go to spend my hard-earned money I expect good service, not to feel like an inconvenience. So let's start with how I went in to use the bathroom and it was a mess. At 930 am, so already they started on the wrong foot. Then I went to the counter and my app code didn't work so she told me I couldn't use it okay I get it I need the app to get the buy one get one free deal. Then I leave to wait the 13 minutes it takes to use the app again, but when I get to the car I try the app in the drive-thru and it magically works so I order 2 sandwiches 2 hash browns, and 1 large soda when I get to the window I ask for ketchup, syrup, salt, pepper, a fork, and a knife, but she didn't bring the salt and pepper so I ask her for some again, her response was OH MY GOD, then give me a minute I told her to forget it and drove off so they forgot to give me my drink. So I had to go back in and I told what seemed to be the person in charge out front and she laughed at me. HOW RUDE. I didn't pay for rude, so I won't be back, there's another McDonald's not too far from here I'll be going the extra mile from now...

The daytime manager is a thief for $3.19 worth of food - We went through the drive thru and when we got home realized one $3.19 Happy Meal and 2 chocolate milks were missing. After eating the 4 meals that were already cold, we drove back to this McDonald's in less than 45 minutes and the manager refused to give us the missing Happy Meal. What kind of manager cheats customers out of a meal they paid for by refusing to give what is probably around dollar in food for what the restaurant actually pays for it? On a previous visit months ago, this same manager refunded and legally had to throw away close to $20 in food for refunding an order instead of fixing the price for an app $3 off promo that the cashier mistakenly said had been applied. This manager is allowed to continue to rip off and steal from customers and McDonald's needs to stop it. Do yourself a favor and go to a different place for lunch. No other employer allows a manager to treat customers like that over a trivial amount of money to fix...