Pho 9 - Cherry Hill

I wanted to love this restaurant. The first two take out orders gave me such high hopes. The food was amazing! We ordered Pho Dac Biet and Pho Tai. Delicious!

The 3rd order went drastically wrong when one of the entrées was completely unidentifiable. After picking our order for 2 and arriving home we realized that the one order wasn't correct. (We ordered Pad Ta Lay but received some gray sauce noodles with broccoli) When we brought it back the person at the register couldn't even tell us what the dish was that we received. That being said they corrected the order and gave us the correct item. We were mildly annoyed and disappointed since we had to drive back and forth for the correction.

So we gave the restaurant a 4th and final chance. Upon ordering over the phone we were told we cannot pay at pickup and must supply payment over the phone. Okay weird... first time this happened. Usually companies allow for payment at pickup due to security fraud that puts the restaurant at risk for handling over the phone payments. Made us a bit uncomfortable but okay we ordered our Pho. This order was not nearly as good as the first two orders. The sauces had changed and the food was not as flavorful. The final straw which has completely alienated me from this restaurant was the poor food safety. They threw the sauce packets in with the fresh bean sprouts. That's a hard no for me.... I work in the food industry and this is completely against any ServSafe requirements. You Do Not mix fresh vegetables with unsanitized sauce packets. (Picture provided)

Unfortunately the restaurant was closing by the time we got home so they didn't have the chance to fix their mistake. However, we still paid up front for food that was not prepared properly.

Stay safe out there everyone! And please be aware of food safety to keep yourself and family from getting sick!