Arby's — Restaurant in Chesapeake

These people gave me an undercooked, raw, nearly still cold/frozen burger! I was so hungry I didnt even notice until the 3rd bite, thinking it was the condiments that was really making it cold. I called the establishment around 7 times back to back before getting an answer, spoke to manager Tasha and she informed to get another burger the next day and that all the burgers are cooked between 160 degrees and 200. Time went by about 40 mins in my stomach began to turn and flip (feeling never got before as I have never had food poisoning of my knowledge or similarities. I threw up like 50 mins in trying to hold it in at work, then I got diarrhea. It was so bad I was in fetal position at work and had to leave 4 hrs into my shift missing out on money. I will never order again, I will be contacting regional/district manager as this is the worst Ive ever felt from a burger I was so excited about getting. After many minutes looking up reviews online to see if someone had a similar experience or even to see how the burger was supposed to be properly cooked. Its like they missed a step or just simply slapped a RAW burger on my bun!! I never cried so bad from a stomach pain in my life it literally felt and still feels like my stomach had fireworks. This is unexceptable, & another burger will not...

The employee in drive thru, Serena, skinny lady wearing a brown wig was RUDE. I didn’t realize Arby’s closed at 10 and we arrived around 9:50 pm so maybe that was why. I didn’t realize the time until I came to write this review while sitting in the drive thru line. I asked her about the boneless combo and if I could upsize the combo and she just simply said no. I read the sign wrong and thought it came with a drink so I told her the type of drink I wanted and she just goes “what drink?” Instead of telling me it didn’t come with one and did I want to add one. Her attitude was just super nonchalant like she didn’t want to be there. Asked if she could repeat my order back to me since there were changes and then she got super loud but while she was taking my order she talked softly that I could barely hear her. Then I get to the window and she has the same attitude; expect attitude from customers when they’re being nice and you’re not reciprocating it. Hire people that want to work and give customers the same respect they give...

Rude staff the few times ive been. Either food wasn't made right and they gave me attitude for bringing it back, in addition to meat being cold another time and letting them know, they took offense to me letting them know the meat was cold. Another trip they took the trash out and didn't put bags in the cans. I didn't want to throw trash in the can without a bag so I sat it next to a table by the cans and the staff member went unhinged on me, telling me to throw it away, i explain there's no trash bags. It took one of the young team leads. Probably a high schooler to calm the other employee down. And the thing is she's the one who took out the trash and didnt put the bag in. Wish I just threw it in the trash can so they had to clean it, but with the attitude i'm sure she wouldn't have and just left it for another co worker. I haven't been back since and I always give places a couple chances. Just...