Cook Out — Restaurant in Chesapeake

I use to like Cookout, that’s when people valued customer service. Twice the company where I work a few of us have decided to order out for lunch. They chose Cookout. About 7 people ordered that particular day. 3 out of the 7 orders where wrong. Today they decided Cookout again. We had a total of 5 orders. My coworker and I went there to place our orders. We decided to go in instead of the drive thru because I thought there would be no way that the orders could be wrong and it would be faster. WRONG! We waited about 10 minutes before we were even acknowledged. Ok order taken. The floor in the area kitchen area was standing water, the girl at the front side drive thur was just throwing the food trays that where prepared to go out. A guy that was working the other drive thru with blonde hair ( he was African American) came to wait on the people in the line that had formed. Another lady who was giving out the food orders called out a number and it was evident that it was for drive thur because the guy with the blonde hair said these people are pissing me off. The people in line some how got their food before we did. Again we get back to work and 2 orders are wrong. No we didn’t check them before we left because we didn’t want to touch anyone else’s food. Did I mention it took about 35 minutes or more. It’s very clear that the Cookout can not handle doing large orders and the customer service was...

Went through the drive-through. Got to window, realized I needed another sweet tea. Guy at the window tried saying I only had 1 tea and 2 shakes. I know what I ordered and on my receipt it even had 2 teas and 2 shakes. Got my drink after attitude from the guy at the window.

Get home. Food is good, portion sucks for onion rings and cheese bites a common issue with this location). If y’all are gonna up your prices, stop skimping me on portions. They forgot my cheesecake. I called the customer service number already too and nobody answered (surprise). Also, completely unrelated to this visit, but the last 3-5 visits, for the love of god, PLEASE put some dang mayo in your coleslaw! I’ve stopped ordering it because everything I get it, it is DRY!

I really just want a refund for the food I paid for and did not receive. Why can I make a complaint at any other food place online and get a refund (and even some coupons) but not with cookout? It’s 2023, y’all need to get it together like Chick-Fil-A. I am not driving 30 minutes back for this. It’s ridiculous. I see the owner is replying to reviews so when you see this, I’d love to figure out a way for a refund. This location is terrible in both staff and management and the somewhat cheap food is the only reason I...

The way Jamar handles employees is unnecessary. He speaks and text them all types of things that a General Manager is not supposed to say or do. Tells them to clock out and still expects them to stay and work when he gets upset. Now, my child is a minor employee. Who after school still goes to work and will work on days that they were short staffed. It is a shame with all these complaints he still has not been retrained or mediated for his actions towards his employees. I understand how stressful things can be while working fast food, but something's should NEVER be said to people who you want to work for you. Respect is given as well as it is received. I have raised a Very respectful child and Jamar has really pushed him to an angry spot where my child may not return. He doesn't value his employees, and they wonder why they can't keep no one at this location. He is supposed to be leading by examples and is failing as a general manager. I'm so disappointed that my child's first work experience is under him. Now, if it something that Jamar is unhappy with he should retrain his employees instead of snatching hours and telling...