Wendy's — Restaurant in Chesapeake

Very disappointed in this Wendy's location with handling a simple order instruction. I called before I placed my order on DoorDash because they didn't have all the drink selections on the DoorDash menu and I wanted to have my beverage to be Orange Hi-C. I called and asked kindly if they would make sure when my order came across to them that instead of a CocaCola (which I had to select as default) I wanted a Orange Hi-C and I was told that it would be no problem. Not only did my DoorDash driver reiterate this at the drive thru window, she was told they couldn't change the drink selection which she most certainly could have, the machine is right there and there is no price difference. So not only did I have to have my DoorDash delivery driver return to the location to get the drink I requested, I called before she arrived to my home and I had someone rudely keep cutting me off as I was trying to explain that I had called before placing my order to ensure when they were in the process of making it, they could make a simple appropriate change to the drink selection. And my DoorDash driver contacted a manager for me and the manager told her to simply complete the delivery and refer me to DoorDash customer service for the inconvenience. Stupidly, simple solution only to be put on someone who wasn't at fault. On top of that, my food came cold. My 10 piece nuggets were cold, my fries were not fresh and looked like worms and they were not salted accordingly. Disgusted with service at this location. Maybe try to appreciate people and their loyalty to your establishment and the poorly made food that is...

So this was an interesting place. We pull up and my wife asked for an A'some Bacon single. The lady comes over the speaker and I say exactly what my wife has asked for. The drive through lady asked what we want to drink with it then says "can you hold just a sec" I say "no problem" she comes back on and gives me a total. I ask her "What about the drink?". She says "oh yeah wait one please". So when she comes back she repeats an order that sounds nothing like what I asked for. So I tell her I would like to order the meal my wife asked for and one for myself. She tells me again "Wait one". She comes back and says "I have to get my manager to void out the transaction." 1. Why did you ask me for my drink choice after you already sent the ticket back? 2. Why would you not confirm I was finished ordering. So now she gets it voided and repays a whole new wrong order to me. We finally get the food straightened out after three tries only to hear this next little gem. Her-"what would you like to drink with these orders?" Us "Two cokes please." Her-"ohhhh..... Well we are out of coke" Us "ok" her- "Well I'm out back here but we have some in the front. If you really want it I guess I can get you some." I looked at my wife to see her just stunned into silence that it has taken us 15 minutes of hostage negotiations with the drive through lady to realize we don't want or need Wendy's this bad. Told the girl "yeah you know what we aren't hungry anymore" and drive away. Moral of the story....

Bro… imagine being so emotionally unstable you start beef with two kids on bikes at a Wendy’s drive-thru. Like seriously, you work the headset—not the Pentagon. 😱😱

These dudes pulled up just trying to figure out how the menu works, and y’all acted like they asked for nuclear codes. Got mad because someone didn’t memorize your frosty combinations? 💀

And the manager? This lady came in cussing like she was about to do some by , yelling, probably thinking she’s on “Kitchen Nightmares.” Bro, this isn’t Hell’s Kitchen. This is fast food. You hand out frosties. Sit down. Lady your job is completely replaceable.

I used to work in Wendy's at 19 , and when a customer didn’t know how something worked, here's a simple method and write it down cause apparently y'all like clowning too much, you just tell them. You don’t turn it into a Jerry Springer episode in the drive-thru. It’s not that deep.

What’s even more embarrassing is that y’all probably recorded it, giggling in the back like a bunch of gremlins. Like holy, imagine being so proud of clowning some kids like “we did something.” You didn’t do anything except show the whole internet why your location has 3 stars cause it's staff is garb.

Fire the whole crew. Shut the location down. Literally anyone else would run it better. There’s like 7 other Wendy’s in the city. No one’s gonna miss the location Catch unemployment with that...