Five Guys — Restaurant in Chester Township

Will never, ever go back.

It was a busy Friday after work. No problem, it is understood that orders are going to take longer so I place the order and prepare to wait. I go to use the men's room and there is a deposit in one of the toilets that a blue whale could not match. Oh gee, that whet my appetite. The manager was alerted and staff went to take care of it, however, what the flip? After quite a while the order of three cheeseburgers and fries came out. Yey. A samplng of the fries was akin to eating greasy slugs. Upon getting home the burgers were bland. The price was ridiculous for what we got. Hindsight being 20/20, I could have gone over to the Chester Shop Rite, gotten hamburge meat, rolls, lettuce and frozen fries for less than half of what five guys charged. And it would not have involved an elephant deposit in a...

I’ve been dining with this Five Guys for many years now. In the past, I’ve had nothing but good things to say. I’ve always loved the burgers and fries and shakes. The process and ingredients and price make it a preferred take out destination when I’m not able to cook or want to get something nice for my family.

Tonight, and the last few trips, have been disappointing. The fries have been extremely bitter. Either the oil needs to be changed more regularly, they are being cooked too long, sitting out too long, or improperly seasoned. It could even be a possibility of a combination of the issues listed above.

I want bring this to the attention of the owner. If we keep getting bad fries that I feel like I need to drench in ketchup to eat, I might have to find another burger joint to make my regular...

Asked if the fries have skins on them, like have they been peeled, as I hate unpeeled fries. The counter lady said they were peeled, thats why I went and added them to my order. Guess what? When I opened the top of the bag it was filled with inedible (to me) UNPEELED FRIES! Yuck. They did NOT ask if I want ANY TOPPINGS. So I got bun, meat and bacon. Nothing else. The bun was wet and mushy. Guess have to ask for toasted. All this cost over $20 It took 15 to get this Sad meal. Only good thing was the overpriced drink was from a coke freestyle machine, which wasn't messed up cause I Poured that Myself. Forget this place. Unless ya want a messed up order from...