Domino's Pizza — Restaurant in Chesterfield

This location has consistently produced an exceptional pizza, superior to some other locations I have tried. However, I will call out the company for bait and switch practices with the current promotion of a "Free" emergency pizza. In the commercials you see people getting their free pizza (and nothing else) when you need one. I fell for the scam and ordered with the expectation I would redeem my free pizza within the allotted time (it does expire). When you try to redeem the offer, you are hit with the reality that there is a minimum order of $15 in order to get delivery. Once you add the needed items, pay for the $4.99 delivery fee (who gets that?) and then add a tip for the driver, you have paid just as much as if you placed a regular order. If I had the resources to sue them for false advertising, I would. The pizza is technically free but is this really ethical?

Follow Up: The manager or someone in the office must have noticed my review and they sent me a free pizza.

Thank you so much for the great response and attempt to appease me for my dissatisfaction. The only catch is there is a minimum order of $15 in order to get delivery. Once you add the needed items, pay for the $4.99 delivery fee) and then add a tip for the driver. Thank you so so so...

I’ve ordered numerous times from this location. First time they messed up my order, my cheese stuffed bread was wrong. It was supposed to be spinach and feta. It was just plain cheese. Also the parm bites came just plain dough bites with nothing on them. Called to complain they asked if I wanted credit or redelivery. I said redelivery. The order never came. Customer service was horrible. They were very rude about it. The next time they messed up my order, I went to pick it up myself. It was a simple order of a pizza with onions mushrooms and olives along with lava cakes. I got the lava cakes and a pizza with pineapple and jalapeños. I’m glad I checked before leaving the parking lot. It was wrong. I went back inside to have them remake it. Only for them to remake it with no gloves on, two of the three employees just standing there, three customers waiting and when I got the pizza it wasn’t cooked all the way. Mind you I was visibly pregnant at the time. Won’t be going to this...

Tried to use my pizza profile points for a free pizza late last night. Order went through online about 20 minutes before they were supposed to close.

Ten minutes later the order was canceled. Got a voicemail from the store manager, saying he had shut down the ovens for the night about ten minutes before l called.

Okay. It’s business. I understand.

He said to give the store a call, that he had added a credit to my account for a free pizza - just call them when l wanted it.

Well that SOUNDED easy. I called this afternoon… talked to a lady for about four minutes before finding out that she works for Domino’s and NOT the location. She said she would transfer me to the store.

After over 20 minutes of the phone ringing, l gave up and hung up.

I can’t order my free pizza online since my points for it are gone. I can’t order it from my local Domino’s since they won’t even pick up their phone.

It shouldn’t take an hour to order a pizza. I’ll get one...