IHOP — Restaurant in Chesterfield

We have come to this locations several times and have had a mixture of experiences.

During our last visit, our waitress was disconnected and impersonable. Every table she approached, it was the same mechanical greeting followed by shallow interactions. At one point, I had a floating "something" in my drink. After attempting to get her attention for several minutes, she finally came over. I was telling her the situation and what I wanted for a replacement when she turned to the table behind her and began talking to them. I was mid-sentence! We discussed it with the manager on duty as we were paying, and he apologized for her behavior. If the food wasn't why we were here, we might not have come back.

Today, we came midday and were greeted by an enthusiastic and talented waitress. She is also a crew leader, according to her shirt, and I can see why. She took such good care of us, keeping refills on all of our drink orders (including the iced coffee!) and checking if we needed anything throughout the meal. When presented with coupons we had figure out how to use, she said, "Let's get you fed and we'll get that worked out in a bit!" The food was at our table, and hot, so quickly it surprised us. She said, "I don't play with my food!"

Let's just say that she won our hearts back and IHOP retained customers because of her work ethics. Keep hiring and promoting from within employees like her! Oh, the food...

Service today was TERRIBLE waited 15 minutes before a manager came to our table to ask what we wanted to drink. A little later the waitress brings us our drinks and walks off ... we were ready to order before we got our drinks. She comes back 5 minutes later to get our order. A table sits down at that time a different waitress gets there drinks and takes their order. They get their food before us (both tables had 2 people). Or food come out in stages ... mgt husbands grits comes out first. He completely eats that and 5 minutes later we get our eggs and meat. Waitress said I'll be right back with your pancakes. 10 minutes later we get our pancakes. We asked for warm syrup... she brings that out in the to go soup container that's hard to pour out of. The pancakes were on such small plates that the syrup runs off the plates and goes everywhere. We asked for refills on our drinks when she brought out pancakes ... we never got those. We finish our food waited 15 minutes trying to get out ticket to pay. After us looking around the manager finally comes to our table asking if she can get us anything. We said our check would be nice. Finally the waitress brought us the check. This is the worst service we've ever gotten here. The only positive I can say is the...

Kind of started with the waitress, like she wasn't really engaged. My over medium eggs were over easy and of course the white was running which I don't like which is why I order over medium. They brought out cold toast unbuttered and then brought us cold butter to butter our cold toast. If I wanted to butter my own toast I would have eaten at home. The bacon is see-through while it had a good flavor it was not very meaty at all. The best thing about the whole experience was the cup of coffee,which was good. I used a "get upside" coupon, took my receipt and went to pay at the register. The waitress says for future reference we take your money at the table and I told her I didn't want her to take my phone (which had my coupon on it) and that's when things really got snotty. I told her for future reference I wouldn't be coming back and I didn't need anything from her except to take my coupon. Seems like a lot of little things, but when I remember IHOP it was always a wonderful experience with great food and attentive waitresses happy to see me. I won't be visiting the Chesterfield store anymore let alone another IHOP. The prices were very expensive for the little bit of food you get. I just as soon go to...