Best Buy — Local services in Chesterfield

I recently did an online order for an iPad and picked it up in store on 1/5/19.Upon returning home and attempting to set up the iPad I got to a Remote Management Screen that stated Costco was in control of the iPad.I called Apple Support and tried for 50 minutes to figure out why to no avail. It was then I decided to drive back to the Chesterfield, MO location.I was greeted by security at the door who tagged my box. He said to take it to Geek Squad. I showed GS what was happening. The gentleman that helped me made sure he had one in stock. At that point another gentleman came up and was asking me questions. I understood most of them but started to feel interrogated a bit. Fine, I understand he was doing his job.He disappeared into the back for about a half hour as I stood at the counter. Another employee asked if I was being helped, I said I guessed so and he said he would check on it for me. He came out and said the other man was checking to see if it is a stolen iPad. At this point I really started to feel like the man thought I was trying to pull something. Keep in mind that when I picked up that iPad I also purchased a $400 pair of Bose Quietcomfort headphones. I wanted those with the iPad as I leave for Iceland this week.The man returned from the back and said he could not take the iPad back as it is not the correct iPad. He said it was an iPad used by Costco. I explained to him I understand, but I bought this sealed box from your store. I have nothing to do with Costco (Sam's Club for me). He asked me if the wrap on it was Apple - I have no idea. I opened it with my car key like the other 10 Mac products I have opened. He told me I was in a hold over pattern till Monday and he would call.I called customer service who told me to go back to the store and call them on 3 way. I explained I just spent an hour there to no avail and was told that is the only way to resolve it. She told me she would give me a number. I asked her to email it to me as I was driving and was told that she could not, I asked if a supervisor could and was said she could not. I waited till 1pm CST on 1/7/19 for a call and did not receive one. I called the store and was told I would want to talk to "Mark" and that he closes the store that night and will be in at 3pm. At 8pm last night I still had not received a call from anyone. I called the store and asked for Mark and described him and the guy acted like he had no idea who that was. The gentleman last night, Chris I believe went looking for a manger but there was none there he said. He was helpful though and said he would put a note on Sean Kersey's desk with my info and that he was in at 7am. I waited until 10am this morning , 1/8/19, and called the store and asked for Sean. I was told that both managers are busy but Sean said he did email Apple the serial number to trace it. I was told by Mandy that someone will call me today. I called at 4pm today, 1/8/19, Mandy answered again and I told her I had not received a call and asked for a manager. The manager is on lunch and she said he would call me as soon as he gets in. I have been a loyal customer for 22 years. This is the second iPad I have bought since November. I bought my MacBook there. I am not trying to screw anyone over. I just wanted a working iPad for my flight. I have spent over two hours playing phone tag with the store, wasted and hour in the store and can't even speak to a manager at this point. I know this is not what you expect from the...

My girlfriend and I went to the Best Buy in Manchester and bought a computer monitor, but we had to travel to the Chesterfield Valley location to pick it up. My girlfriend asked the gal who rang us out if I could go pick it up for her. She said "sure... no problem." So I drive 25 minutes to the Chesterfield store (with a paid receipt and my girlfriends Best Buy card. I also have a Best Buy card which makes this experience even more ridiculous. Upon arriving with my 8 year-old daughter, providing proof of purchase and my ID... I was told by the SNOB teenage girl working in customer service that I couldn't pick up the monitor. I asked to speak with the manager. I got "Kim". Not sure who "Kim" was, but without a question, "Kim" is the most unprofessional, moronic low-wage loser I have ever had the misfortune of dealing with. She told me that there was no way I could pick up the monitor because my name was not the same as my girlfriend. Even though I showed my ID... showed my Best Buy card, and offered to give a finger print... she basically blew me off... said "not a chance" and then said "May I help the next person in line please!" My girlfriend is cancelling her Best Buy account... and I (I'm a physician with over 1,000 dentists in my coaching program across the country) am cancelling my Best Buy account... and I'm writing an email blast to all of my clients to tell them to never go to Best Buy again. While the company may have competitive prices on some items... I have to say that I've NEVER interacted with such unprofessional, untrained, low-grade humans in a retail setting. The fact that "Kim" is in a management position proves to me that Best Buy is only concerned with one thing... getting your money on the front-end sale... they could care less about getting your business on the "back-end". They just lost a customer who easily drives tens-of-thousands of dollars worth of sales into the stores every year. Never again. If you can avoid Best Buy... especially this location... my suggestion is that you do so. I'd rather pay more for an item and know that if I ever have a problem that requires customer service that I'd had to deal with an unfriendly, unprofessional, stuck-up employee like "Kim." I feel sorry for Kim's husband... and her kids... and anyone that has to...

I went to BestBuy to buy a laptop back in October. The salesman told me that if I signed up for the BestBuy credit card to buy it, I'd get 12 months of 0% interest rate. He also told me that I would get 10% cash back after I paid it off which was awesome because the laptop I bought along with Microsoft Office was $1000, so I would get $100 back! I paid it off before December and the "cash back" turns into rewards on your account. Well, I never got the reward points that would equal to the 10% of the laptop which is $100. I called the customer service line that handles the rewards and they said that since I financed it on a credit card, it didn't apply to the 10%. THAT'S NOT WHAT I WAS TOLD AT ALL! The only reason I got another credit card was for the $100 cash back and then I turn around and find out I was being lied to that entire time! Even the credit card information advertised it and didn't say that financing wouldn't apply to the deal. If I would've know that I wouldn't have got that credit card and I probably wouldve gotten the laptop somewhere else because it was a little cheaper at other places. Also, the laptop was messed up when I got it and 2 days later I brought it in for an exchange and had to buy geek squad protection on it TWICE because it didn't have it when I bought it but IT WAS NEVER OFFERED TO ME!!! I didn't even know that was a thing until then and it was just ridiculous that I had to pay an extra $150 just becuase they didn't do there job. And when I bought my TV there they didn't give me reward points for that, it's not in my account at all. This place is ridiculous and the customer service is AWFUL, I'm NEVER going to that best buy AGAIN! Maybe not any Bestbuy after the...