Raising Cane's Chicken Fingers — Restaurant in Chesterfield

I love Cane's but this location is pretty terrible. Probably 3/5 times they screw something up. I generally just leave the review on their customer satisfaction survey but they didn't give me the right receipt this time with the survey code so I'm leaving a review here this time.

Before, I have waited 24 minutes for my food, not been given the extra Cane's sauce that I paid for and was on the receipt, and once I ordered a Box combo (which is listed as a 4 piece) and only received 3 pieces. Today, they didn't put my Cole Slaw in the box.

I think I'm done with this location.

2 stars because the food that you do get is good, you just may not get it all, you may have to wait a long time, and you probably will not receive a smile with your service. Other Cane's locations have much better and more accurate service so it's not the company, it's just this location.

Edit: 1/22/18 - I have revisited this location several times because I love Cane's and my coworkers do too. They seem to have gotten much better in the past few months. I had originally given them 2/5 stars but they have been much friendlier and haven't messed up my order in a few months. It seems like whatever they are doing...

I usually enjoy Raising Cane’s, but this visit was honestly terrible because of the service. From the start, when we ordered a Box Combo, the cashier tried to make a joke by saying, “we don’t serve box combos.” It came off as rude and unnecessary, not funny.

On top of that, when we tried to use a gift card, we were told it was expired, even though both my friend and I looked it over and couldn’t find an expiration date anywhere. Instead of handling it discreetly, the employee decided to show the card to the rest of the staff, which was humiliating and made the situation even worse.

We ended up sitting outside, and while it was a nice day, I couldn’t enjoy the meal because I was still upset about how we were treated. To make things worse, when I finally went inside to ask for a box for the food I didn’t finish, the guy helping me gave me attitude.

Overall, the food itself may have been fine, but the service completely ruined the experience. I left feeling disrespected and disappointed. Definitely not the kind of treatment you expect...

Golly, the manager Tamishia is doing her thing at this location. I've eaten at alot of canes, and sometimes depending on the area, it could be hit or miss, but this place. Goodness. 2pm. Shouldn't be a lunch or dinner rush. It's normally not busy for restaurants between 2 and 4, however Tamishias' location of the Raising Canes, PACKED, and not just the drive thru. Just about every seat in th house FULL. Drive-thru line out the parking lot, service with a smile. Not 1 worker standing around and chit chatting, and clean, I mean clean clean. Even Tamishia herself was out there grinding. Filling cup holders and making sure all her customers had smiles on their faces. I will be coming back through to this location next time I have to pass Chesterfield. Congratulations to your entire crew. Keep up that vibe. Just can't say enough about this establishment or the managers...