Stoney River Steakhouse and Grill — Restaurant in Chesterfield

If I could give this restaurant ZERO STARS for the way we were treated,, I would!!! My husband and I have been dining here for years! He takes me here every year for my birthday which just so happens to be on Valentine's Day as well. We ate here this past Saturday, Feb 13th, which was the day before Valentine's Day. As we were paying our bill and getting ready to leave, a female manager came up to us and told us that we needed to leave because she had people waiting on our table. My husband and I were flabbergasted! We asked her, so you're asking us to leave? And she said I'm not trying to ask you to leave I just need you to leave because there are people waiting on your table. I said, So then you're asking us to leave? Our waiter came over to take his tip and I asked for another manager. This time a male manager came over to our table. I told him exactly what she had said, which was more than I'm describing in this review right now, and he backed her up. Yes, we are asking you to leave because we have people waiting on your table. We said we have spent over $200 in the 2 hours that we have been here. That's $100 an hour, and you are asking someone who spends that kind of money at your restaurant to leave? Yes, he said. My husband and I were infuriated. We left without arguing but let him know that we were very dissatisfied and how we were being treated. The next day, we had a phone call from the same manager who was apologizing for the other manager's behavior and he told us that she was not trained to deal with people the way she did with us and should have never asked us to leave. I said to him, yet when I called you over and told you how we were treated, you backed her up and told us that was your policy to ask us to leave after 2 hours. And now you're telling me it's not your policy and that she shouldn't have asked us to leave. I think he was trying to save his skin because they knew we would be taking this up with corporate, and also writing reviews. I have never been asked to leave a restaurant in my entire life. My husband and I rarely go out and haven't been out since the pandemic. We told our waiter from the beginning that we intended to stay a long time as we did not have our children for the whole night and it was our first time out in a very long while and we wanted to take our time. At no point in this conversation was a 2-hour limit mentioned. I think it's really rude and unacceptable to ask your patrons to leave. We were getting ready to leave anyway but how does he know we were not about to spend more money and his establishment. In fact, they didn't even know we had just paid the bill when they came over to tell us to leave. Needless to say, we will never dine...

Edit: I also want to add how kind the restaurant has been since receiving my review. I look forward to trying Stoney River again and updating my review accordingly.

TLDR: Steak was cooked incorrectly 2x (resulting in never getting a meal) but staff handled the situation well.

We first came here in 2021 and I remember really enjoying it. When questioning where to go on our spontaneous date night I suggested we go back to Stoney River as it had been some time.

My husband ordered the Cowboy Steak - medium rare. Our food came out and he cut into it and took a couple bites, to which he said it tasted very good (flavor wise) but was pretty over cooked (it was medium well +). I think it has been at least 6 years since my husband last sent back food. He is not one to complain but after some thought about the price he was paying, along with the note on the menu that read "we do not recommend and respectfully not guarantee any meat ordered medium well and above", he decided to go ahead and send it back as he was eager to have it prepared in the way he requested as he saw a lot of potential in this dish.

The server was wonderful and very apologetic. He left behind his baked potato and took the steak back. After a few minutes, the manager brings out the new steak and a new backed potato. He poked at the top and it was extremely "bouncy". I first said "oh that looks much better" but the more he poked and the more it bounced we were both like "uh-o this is probably really underdone". One cut into it and he was disappointed to see a Pittsburgh rare steak. Not rare (he would gladly eat rare) but Pittsburgh rare. He cut a few more spots to confirm and to his dismay, it was undercooked.

I flagged down the manager (to be honest she probably should have waited at the table to confirm satisfaction or at least stop back by) and showed her the steak. She offered to bring it up a little but by this time I was done with my meal and between the appetizer, lobster bisque, bread and some of my chicken, he wasn't overly hungry anymore. So they politely took it off the bill and offered him a free dessert (the chocolate cake is phenomenal by the way).

This situation was handled very well by staff and management. Hopefully they spend a little extra time training who was on the...

I booked a reservation at Stoney River for my birthday. My birthday was ruined due to the service provided yesterday evening. I came in a participated in happy hour at the bar before my table was ready. I had no issue there. Everything went down hill once my party was seated. I had a larger party that was previous discussed and approved by management before my arrival. My waitress (i cant remember her name, she had braces) mentioned that she was thrown our table at the last minute. Displayed the body language as in it was too much for her. We first ordered drinks, in which came to the table incorrect. Once the waitress was told of the concern the waitress took the drink away from the table and added additional garnish that was left out. When they were brought back to the table they weren't to satisfaction. The waitress became irritated with this issue. Fast forward to the time to receive our bill. At 8:00 our checks were handed out at, the waitress collected payment from party members. Gratuity wasn't added on to all check when they were originally past and collected with payment. Only one person had it added, in which we asked once noticed. We asked will it be added vs generally tipping our waitress. We were told the mangers would coming to our table. Party member stared getting notification from their banks of multiple transactions being charged. We waited 45mins with questions trying to figure out why we weren't receiving any information. When waitress approached the table for the final time we asked for the mangers to explain what was going on and why we still haven't received our cards. When i the manger finally came to address the concerns he was extremely rude and was yelling at my mother pointing his fingers in her face. This behavior was displayed in front of other guest. I have never had this type of experience any place else. He kept saying no one card we charged multiple times. This was a lie and showed him my phone of the charges. This issue could have be handle with simple communication from the restaurant and we were failed. Simply saying I WILL NOT RETURN TO STONEY RIVER !!! ITS MIND BLOWING HOW WE WERE TREATED THIS ISN'T...