Val's Famous Pizza & Grinders — Restaurant in Chesterton

I used to love this place until about 2 yrs ago. When I ordered a delivery and it took 2 hours to get here the food was cold. The driver at the time delivered to me many times and was always polite and apologetic if he was behind. Which I understand when you have 1 driver. But when I called and spoke to the manager he only offered my 5 dollars off on my next order. I felt that was not right and have not been back since. Food was always awesome! But I felt disrespected being a regular here. So I quit eating here and told a couple close friends cuz I wasn't trying to shame a local business. Well here we are about 2 years later and 1 of the people i told about my experience called me and said I was right because he had waited 2 hours for his delivery smh... Food was usually great just delivery and organization, communication amongst employees does not exist here unfortunately. I wish they could get it together. They could have real potential if owners and management got it together. Just wanted to share because its been years since I have been there and obviously it hasn't changed. I hope they get it together someday i sure would like to have a bomb again. If anything if you choose to eat here I would recommend dine in and maybe you will have better service it has a nice laid back atmosphere. JUST WOULD NOT RECOMMEND...

Tonight I was extremely disappointed in the service. We arrived at 545, ordered and waited. Family came in around 600 and ordered several appetizers and food. 630 the waitress comes to the table to assure us that she checked and our ticket had been put in but they were very busy and the ovens were full. Minutes later the other table gets their appetizers.645 they get their food. Waitress returns to the table to apologize and now states the ticket did not get sent to the back as the paper was out and when they filled it, it went to the front and did not get put in. 710 after they brought the wrong order to table we get our food and other table is finished and leaving. I understand mistakes happen however this was 2 mistakes because it should have been caught the first time. We should have left as my dinner was ruined. This complaint has nothing to do with the food as it is normally good food. This is about service, if u see there is a problem you should stay on top of it not let it go another 30 minutes before checking. It was 735 when we finished and left. I did not ask for anything although the bill came and had discount on it. We tipped 20% on the original price. Not sure I will go...

I give up on Val's. I have ordered from Val's numerous times, and 80% of the time my order is wrong or missing items. Calling is a joke, as the calls rarely get answered. I had to get ahold of someone via FB messenger just to let them know that half my order wasn't delivered. Delivery times are ridiculously long, but that's understandable considering that they can't retain their employees. This is not a COVID issue, as this has been the norm for as long as I can remember. I have been patient and continued to support my local business, but now that I have talked with current and former employees they no longer have my support. I have been a resident of this town for nine years and have talked with some of the kids who work there and used to work there. The kids have very little incentive to be meticulous with the orders, as the morale is low and the pay is even lower. You can even hear the guy in the kitchen barking at the kids when you go in to pick up your food. I guess they think we can't hear them. Please, treat your employees better, be patient when training them, pay them at least minimum wage, and maybe they will get the orders right and have a spring...