McDonald's — Restaurant in Chestnuthill Township

Went to this Mcdonald’s at 8:30 pm after a competition for school. That being said we were in a school bus that was not able to go through the drive-through. some of us had pre-ordered on the app, and we’re expecting to go inside and pick it up while the others were just going to pay at the counter. The dining room was supposed to be open for at least another half an hour, when we arrived we found that all the doors were locked, and the employees inside were staring and giggling at us without coming to tell us what was going on. it took a phone call inside to an employee that seemingly was nice over the phone who told us that we could go through the drive-through walking since our bus did not fit. however. when we went to pick up our food after ordering it, we were greeted by a very mean young teenage girl, who was cursing and angry that our orders were taken. Yelling she was “going to be fired for this.” not sure how this was our problem, though, as our orders were taken by a very nice man at the window. Never have I experienced such awful hospitality and customer service will definitely be calling back tomorrow to speak to the manager about how the employees handled this. I’ve gone through a McDonald’s drive-through walking before at school buses do not fit and have never had a problem...

I WOULD LEAVE NO STARS IF I COULD .DRIVE THRU ORDER IS ALWAYS PLACED CORRECTLY AND BILLED CORRECTLY ON THE RECEIPT BUT FOR SOME REASON THE LINE COOKS CANT GET THE ORDERS RIGHT .EVERYTIME I COME TO THIS LOCATION MY FOOD IS NOT MADE CORRECTLY .TODAY I CAME THRU THE DRIVE THRU AND ORDERED A DOBBLE QUARTER POUNDER MEAL NO PICKLE MED WITH A COKE I WAS CHARGED $8.47 AND I GOT BACK TO WORK I OPENED MY FOOD AND A GOT A SINGLE QUATER PONDER WITH PICKLE'S A MED FRY THAT WAS HALF BURNT AS USUAL AND A DIET COKE. I ONLY GET A HALF HOUR LUNCH SO NO TIME TO GO BACK AND COMPLAIN SO FOOD WENT RIGHT IN THE GARBAGE .ON A PRIOR VISIT A FEW WEEKS EARLIER I WENT FOR LUNCH ORDERED A CLASSIC CHICKEN SANDWICH MEAL GOT BACK TO WORK OPENED MY FOOD I GOT WAY OVER COOKE FRIES AND A CHICKEN PATTY ON 1 BUN (JUST THE HALF OF A BUN )NOTHING ELSE.I DID NOT COMPLAIN ABOUT THAT AGAIN NO TIME TO COME BACK (1/2 HOUR LUNCH ) . ON A SEPERATE VISIT I ORDERED A BACON SANWICH MEAL AND GOT NO BACAON ON MY BURGER .I GUESS WHAT AM GETTING AT IS EVERYTIME I COME HERE THEIRS A ISSUE WITH MY FOOD I WILL NOT VISIT THIS LOCATION ANY LONGER AS WELL AS ALL MY CO WOKERS SINCE THEY HAVE HAD THE SAME EXPERIENCE . AND McDONALD'S AT ONE POINT AND TIRE WANTED MINIMUM WAGE TO BE $14 OR $15 PER HOUR...

This morning after ordering and paying for my food, I waited over 5 minutes in line to get my meal. I was in a rush to get to an appointment so I decided to call to see what was the hold up. Needless to say, the manager Ashleigh that answered the phone was 1. Very rude and 2. She hung up on me after I asked her to have the car in front of me pull up so I can get my meal and leave. When I got to the window, she not only disrespected me but she cursed me out and yelled at me. That is NOT a form of respect especially to a customer and not only that, the ENTIRE staff was fooling around and not getting any of their work done. Very unprofessional and needless to say, I felt very disrespected and disgusted. I have NEVER been treated in such a more disgusting way than this team that was on today. Not only that, she had her little brother Jordan message a family member of mine to complain about my own family members. I didn’t know they were aloud to text on the job🤔 she lied to my face and again, both were very unprofessional. I don’t think I will be returning after this. I will gladly take my money and business to Burger King. Ashleigh and her brother need to be fired and NOT...