Culver’s — Restaurant in Cheyenne

Reg:1 Trn:1858750 2/26/2020 6:29:14 PM

ZERO STARS TODAY and I wish I could give NEGATIVE STARS!

This store has always made at least one mistake on a carry out order for us but they almost always make several mistakes every time we have walked in for a carry out order. We did try to avoid them for about 8 months. This was to allow the older employees to move on and hopefully newer employees would do a better job.

NOPE, still making mistakes even today.

The person taking our order was nice and did a good job. One of the other employees asked us if we needed anything while we wait. I said no we are OK. He said if we needed anything just ask. He was very nice to us.

Problems. We ordered...

1 DLX DBL Ketchup Onions NO 1 COD FLT Tarter NO 4 TEND 4PC Ranch 3 FRY LG 1 CONCRETE REG Oreo

This was a pretty simple order and the store was average busy for a dinner rush.

They only gave us ONE small container of Ranch for the 4 orders of 4_piece tenders. Come on now. They only gave us one little container of ranch for 4 orders of 4_piece tenders. What is the deal about that?

They also did NOT include the COD Fillet. I complained about it. A female came out to help us. She rummaged through our order WITH NO GLOVES on her hands touching our packaging and our food since she pulled out every item from the bags and opened each container that was in the bags.. When I said we only got one small container of ranch for 4 orders of 4 piece chicken tenders she said she would have to charge extra of for more ranch. I said what about about the fish sandwich. She continued to argue about it and I said then maybe you should not hire fools to work for you. She said we would have to leave the store. I said I am NOT leaving until I get what we paid for. She said then She would call the police on us. I said then refund my money for the fish sandwich. She said we would have to leave store now or she would have an employee force us to leave and they would call the police.

I told her I wanted to see the store manager. She said she was the manager. I said I want to see the store manager not her. She claimed that she was the store manager and that she claimed that she was in charge of everything in this store. She told us we would have to leave the store now. I said I was not leaving until I get the fish sandwich we ordered or a refund for the sandwich. She said they would have somebody force us to leave now and they would call the police.

She left and a few minutes later a male came out and fixed the issue. He said he was the manger. He also said the female who was threatening to us was only a team lead and she was all stressed out form it being busy. The store was only half filled in the dining area which was busy but NOT swamped. At least a real manger fixed the problem instead of starting arguments with a paying customer. He did the right thing. I told him every single time we come in they make mistakes. I also told him it can not only be us getting mistakes every time that others were probably getting mistakes in their orders. I also told him that when I was my sons age would have done something about her BAD attitude like convincing everybody NOT to go here.

By the way, my son was present and heard every single word of this girl who was rude and threatening to us. He refuses to ever go here again. My entire family will NEVER go here again. I will inform as many people that I know DO NOT go here because they make to many mistakes then threaten you when you complain. Typical low wage employees with...

No stars today. Yep, that is right, you read that correctly. They made five, count them five mistakes on our order. They have usually only made one or two mistakes on our orders in the past but this time they made five, count them five mistakes on our order. We went there to get some take out for dinner so I will post there comments about the events.

Mistake One... We ordered 2 concrete short marshmallow cookie dough drinks. The person taking our order only rang up one. They did make us another one after we complained.

Mistake TWO... We checked our order and found they forgot the chicken tender 2 piece snack pack which was on our receipt. They made us a new one.

Mistake THREE... While they made us a chicken tender 2 piece snack pack and they put it in a bag they forgot the small fries that should have been included. They did make that one for us.

Mistake FOUR... After we drove all the way home and opened our order we noticed they forgot our butter burger. I called and was told it would be ready for when I got there. I had to drive over six miles one way to get it. All the way from the south side of town to dell range then all the way to the west end of dell range for the food. Then all of the way back home for the second time today during quitting time!

Mistake FIVE... When I got to their business they had not even started my replacement. I still had to wait for my new sandwich. They seemed to be on the short side with a lot of rudeness with me about their mistakes! So I finally got my sandwich and drove home. By the time I got home the fries and onion rings were very cold. The chicken strips were barely warm. We WERE VERY DISAPPOINTED!

I only saw what looked like young people running this greasy fast food joint. All of them looked like their ages were in the late teens to early 20's. You people messed up five times on our! Why do you have foolish employees working there without an adult supervisor? The fools you have as employees probably need a baby sitter. Could it be because your pay for an adult baby sitter is about half of the poverty level? You foolishly allowed ignorant employees to make five mistakes on our order this time. We are not the only customers sick of your ignorant employees constantly making mistakes!

The only thing I can say positive is that a small percentage of your employees are pleasant to the customers. That is until you complain about mistakes on our orders. Then your employees are very rude and even bordering on being threatening to us the customers. The employees at some of the other greasy fast foods in Cheyenne are not only rude when you call them on a mistake but many of them border on threatening behavior when you complain about a mistake.

Many Cheyenne residents refuse to ever go to your food place ever again. On another note, just how many cronies do you have posting bogus positive reviews on google? Looks like about half of these posiitve reviews are cronies to most of us in Cheyenne. We will never use you eating...

Culver's has undoubtedly become my go-to place for a remarkable dining experience. From the moment I step through their doors, I am consistently greeted with warm smiles and genuine hospitality. The combination of their great food, friendly staff, and amazing service sets Culver's apart from other fast-food establishments.

Let's start with the food—the menu at Culver's is a treasure trove of delicious options. Whether you're craving their signature ButterBurgers, delectable Fresh Frozen Custard, or mouthwatering Wisconsin Cheese Curds, Culver's never fails to deliver on taste and quality. Each bite is a testament to the careful attention given to sourcing the finest ingredients and crafting every item with precision. The ButterBurgers, in particular, are juicy, flavorful, and cooked to perfection. The variety of toppings and cheese options allow for a personalized culinary adventure every time.

One of the standout features of Culver's is its exceptionally friendly staff. The team members radiate positivity and enthusiasm, making every visit a joyous experience. They are always ready to answer questions, provide recommendations, or simply engage in a pleasant conversation. The genuine care and attentiveness they exhibit towards each customer create a welcoming and inviting atmosphere that enhances the dining experience.

What truly sets Culver's apart is its outstanding service. Efficiency and attention to detail are evident throughout the entire process, from placing an order to receiving it. The staff ensures that your meal arrives promptly and accurately, all while maintaining a high level of professionalism and friendliness. Even during peak hours, the service remains top-notch, a testament to their commitment to customer satisfaction.

Furthermore, Culver's goes above and beyond by regularly checking in with customers to ensure their needs are met. The management and staff take pride in creating an environment where everyone feels valued and appreciated. This dedication to exceptional service truly sets them apart and fosters a loyal customer base.

Finally, the cleanliness and ambiance of Culver's establishments deserve a special mention. The dining areas are well-maintained, providing a comfortable space to enjoy your meal. The attention to cleanliness extends to the restrooms as well, which are consistently spotless.

In conclusion, Culver's excels in every aspect, making it a standout fast-food restaurant. Their dedication to great food, friendly staff, and amazing service creates an unforgettable dining experience. I highly recommend Culver's to anyone seeking a memorable meal accompanied by genuine hospitality. Culver's has earned my highest praise, and I look forward to many more visits...