Dickey's Barbecue Pit — Restaurant in Cheyenne

My company had Dickey's cater for a job-wide appreciation lunch for approximately 350 people. The manager informed me that this would be their biggest catering endeavor, however he assured me that they would be able to meet our expectations. I was not pleased and will not hire Dickey's again. They arrived late and were not set up in time for the lunch. We had people waiting in line for over a half hour while they were setting up. They came out the day prior to check out the facility so they knew what their environment was. Further, I was assured that they would provide staff to service the food lines. Again, they arrived with too few people and we had to round up our own employees to handle the food. That evening we requested meals for 50 or so people. The manager called me at the time the food was to be served and informed me that they were just leaving the restaurant. Again, our employees were hungry and waiting for Dickey's for a long period of time. The worst part about it was that the manager did not apologize for the poor service. That was the very least he could have done. Dickey's had over month's notice to prepare for this event. The quantity and quality of the food met our expectation, but was not worth...

My husband and I have been to this location several times over the last few years and unfortunately every time we decide to try and give it another chance, we’re disappointed. I can’t believe how different of an experience dine in vs take out is, presumably because you can correct staff when they forget items in your order in person vs delivery. We’ve gotten take out several times because we had a baby a few months ago and we’re at the point where I don’t even want to give a chance if we go in person. Items constantly missing, feels like the cuts of meat aren’t as good anymore, prices keep going up while service is going down and what happened to take out containers? My food shoved into a foil ball is disgusting. I understand trying to work within a budget but you’re already increasing prices the least you could do is bare minimum effort. Months ago I thought I heard that things would be changing and they were talking about moving to a new location over by BWW, but it looks like that’s not true so it’ll keep being mediocre BBQ with crappy service. Wish we had a good BBQ place in town because this...

Got the double platter pulled pork and it was very good. Potato salad and coleslaw very good as well. The staff were very friendly and attentive.

The only reason I didn't give it five stars is due to floor mats covering the rear trash can so that I could not dump the refuse from my tray without having to go all the way to the front.

I don't mean to sound petty, but having been in customer service small things like that matter.... especially to people with children or the elderly.

It was later in the evening and I'm guessing they were getting ready to close but that little extra effort can make all the difference for some people.

I definitely will be back for the food.

Keep up the great customer service! Please pass that along to the local crew. Thanks!

UPDATE! In the recent times I've been there I've had nothing but great service and I've had to raise this from 4 stars to 5 stars. The food is Awesome every time I go. The barbecue is some of the best I've ever had and I've just recently relocated from North Carolina so that's...