Andy's Jazz Club & Restaurant — Restaurant in Chicago

Food and drinks were good, music was amazing, manager was the worst. We were in Chicago on a business trip, I called Andy’s about getting a party of 10 business associates seated. While the manager was giving his intro of what to expect for the evening, some of the people at the next table in our party were being slightly loud. He called them out in front of the entire crowd that he was going to have a problem with them. After his intro, he came over to me at a completely different table and berated me for the other table being loud simply because I was the one who had called. Never once addressed the table who was being loud. I guess he didn’t have enough guts to address them, but he felt like he could literally yell at me about it when I had done absolutely nothing wrong. Complete pompous, arrogant, spineless jerk. Skip this place until they get a new manager that has class like the musicians and doesn’t go around yelling at women. UPDATE: I would like to say that when we were leaving and spoke to Casey, that he understood how disrespected I felt….but at-last that is not what happened. Casey has a severe case of arrested development. His idea of conflict resolution is to interrupt and talk over people and let’s not forget his tactics of deflection and flat out disrespect. I can’t even imagine how someone with a mental capacity of a 13 year old speaks to his employees, sad state indeed. I never received an apology, which is simply what I requested. He continued to lie and talk over me. He is one of those people who at all costs has to be right, not sure how that works for people working in the service industry. Bottom line, when visiting Chicago, check to see if Casey is still the manager before...

We have been to Andy's Jazz Club several times. All the other times it was a pleasant experience, but not this time. Before the musicians started playing, a gentleman introducing the musicians said, in a very very unkind way, that for 75 minutes we had to be absolutely silent. When the musicians finished the first song, since we had loved their music, we applauded enthusiastically. A lady came in and in a very rude and aggressive manner shush us. I emphasize that we were clapping during a moment when the musicians were NOT playing and that we were a group of 6 mature, jazz-loving adults over 50. Terrified of being shouted at, we spent a very unpleasant evening in total silence. Also having the table very close to the kitchen, we could not hear the music well because of the noise of dishes. We‘ve been to different jazz clubs all over the world, but we had never received such uncivilized and rude behavior. Of course, I agree that it is important to respect the musicians and stay with a low voice volume, so that we can hear the music and allow others to hear it. But if you want TOTAL silence, you play in a concert hall. If you play in a restaurant, and you make money from the food you sell (which is also really not great, by the way) you can't expect all the people to remain in perfect silence throughout all the evening. Fortunately, there are many amazing music clubs in Chicago, and next time we will go to another one where music is experienced with joy and passion and not with rudeness and...

We were on vacation with my wife celebrating our anniversary and one of the highlights was coming to Andy’s Jazz Club. Beforehand I looked where was a place for jazz and on several occasions this place was mentioned so I made the reservation 1 month in advance. We were very excited, but reality hit us when we got there. Our show was at 8:00 pm, we arrived 7:30 and even before knocking the door the bouncer told us NOT TO ENTER and come back 7:45 (he did not gave explanations, not even said hi!!) So we complied and went for a drink nearby. As we returned my wife had a soft-soda in her hand and again the rude bouncer told her in the rudest manner, she could not enter with the drink (PUT IT AWAY!!!!) and that she had to exit and return. So we did. Back again, the bouncer looked not happy to see us again. We asked to talk with the manager, who casually was the person who took us to our table and explained how rude his employee was. He told us he will take of this. (Did not apologize nor offered anything else.) I hope he did really did someting. We felt very uncomfortable and the good vibe we arrived in was starting to fade. Finally in our table the service was good. About the show: there were good performers that evening but to be honest we missed there was no drummer in the band. I also think you should put a microphone on the bass (it looked he was performing very nicely, but we only heard like a murmur). Next time in Chicago I will go to another place, not returning to Andy’s...