Black Barrel LOUNGE! — Restaurant in Chicago

Not a great experience. But I thank the manager George for at least having me reconsider. The server was new and I must say she tried to make things right but it turned out for the worse My nieces and I went for happy hour. The drinks were good. When we went to order the food my niece ordered a grill chicken sandwich, the other one ordered wings - all flats, the next one ordered nachos, and I ordered pizza w/ spinach. What we received was a fried chicken sandwich, wings with flats and drums, nachos with minimum cheese buy alot of chips and pizza with no spinach. Through it all, we let it all slide. Complained but chopped it up as a loss; we ate and was content. So we requested the bill and saw gratuities were added, I let that slide because through it all the server remained humbled. It wasn't until my niece said she gave herself an extra tip. At that time I lost it. It's the principal of the matter. I allowed you to mess up my food, you couldn't get us more cheese and now you tipping yourself. So we called her over, made her aware of the deliberate error, she apologize and removed it. Thanks, now where's the manager so we can let him know what all just transpired. After asking several staff members he finally comes. Again, I am grateful for his professionalism. So I explained to him how the food was ordered incorrectly, how the service was overall ok and I told him to let's discuss this bill. I explained to him that the bill said its a large party? whatis considered as a large party; he said 5 or more, I said do the math it's 4 of us. I said when we went to pay we signed off for $136.00 and the server added an addl tip of 5%, not cool at all. She had the option to close out the bill by pressing no tip and she didn't so technically you just stole $25.00 from us After stating all of this to George, he handle the matter in a respectful manner. What a day. I will return. This is just a friendly reminder to make sure you are getting the customer service you are due, and you are paying attention...

Wow, so disappointing - ordered ribs, one of several orders at our table. The ribs were so tough and hard almost meatless, and the BBQ sauce was piled on so thick literally like a 1/4" and so spicy hot that is all you tasted. And then they serve natural thin cut french fries with it - were they good? maybe? they were served under this slab of ribs so now you have fries completely covered with this overwhelming BBQ and everything on the plate tastes the same with this burn - had we not had other orders of ribs at the table all with the same complaints I would have have sent mine back - an order of what was described as very mediocre chicken parm... service mediocre (very few guests at the time) lacking enthusiasm or knowledge of food items on the menu - we didn't even know there were special! We found this slip of paper just laying on the table under plates after we ordered - beer brought to the table in a can, OK - but no glass offered? this is not a picnic, majority of meals average $18 - 25+ ... Asked for check was brought in server's hand saying 'OK so you got this that and the other thing right' and went walking away with the cc, never giving us the bill to look at, how much it was?!? Stopped them by saying wait can we see the bill?!? Atmospheres very cold, dank and rather depressing... the whole thing just felt so, i could but wouldn't go on, maybe unwelcomeing is the word? Just a bad experience -you decide, if you choose to go... On the positive -The bus 'man' was amazing very attentive and kind, professional... he should be...

We were on our way home and saw this spot so stopped in for dinner to give it a go as I noticed it was a new business. The décor is cute and welcoming, the music was not good, like techno /house beats on a Monday evening with very little customers, def not the vibe of music you would expect. The staff were nice too but the food and drinks where were it went bad. My Partner ordered a Rye Old Fashion style Cocktail. He liked it a lot so he got another one, they refilled his used glass and didn't even refresh the ice?? The place was dead and there were many unused glasses behind the bar so I have no idea why they did this? For a $16 cocktail you better give me a fresh glass, that is just ridiculous. I was looking for comfort food so I ordered the Grilled cheese and tomato soup. The Tomato Soup was more like a chili minus the beans and ground beef, it was spicy and didn't have flavor just spice. The Grilled Cheese was soggy and very much like one I would make at home. The menu described it as a Fancy grilled cheese but it was below basic. My Partner got the Nashville Chicken Sandwich he said it fine nothing special, it was spicy but again no flavor just spicy. I wish the food / drink situation was a better experience, or I hope it's just bc they are new and getting a hang of things? I do like the space and the vibe for a sports bar but again minus the bad music for a...