Hannah's Bretzel — Restaurant in Chicago

Ordered "wild caught Alaskan smoked salmon" with the quinoa side salad, added extra salmon for a $3.59 upcharge and got what you see in the picture. Not at all what I ordered (bowl of quinoa with a few tiny strips of salmon tossed in). I placed the order online and picked it up on my way to catching a train out of Ogilvie, so I grabbed the bag and headed out, didn't think to check whether or not they gave me what I ordered.

When I emailed about this and included the pictures and order number, the response was quick but seemed canned or copy/pasted about how their ordering system is flawed and prints out in a confusing way to the staff. It gave me a "SOSORRY" discount code for my next order. So basically, if you don't get what you order, their way of making things right is to ask you to place another order and hope for the best.

Unfortunately, this was my first time ever buying food from Hannah's Bretzel. Needless to say, I'm never coming back to this, or any Hannah's Bretzel.

Your experience might not be as disappointing as mine, but I hope this serves as a warning to anyone ordering online.

PS: the below pictures show what a $15 order of food (before any discount/promo...

Went there because it said they had gluten free options and because we are German and wanted to taste some “German goodies”.

When we arrived they only had some leftover bread ends, which was not disclosed to us. Only when we paid $38 for two “sandwiches” and two coffees the waiter said that they don’t have the usual gf bread. One was split in the middle, the other was both ends of a pretty stale bread. The scrambled eggs had no taste either.

The person making the coffee was a 12 year old boy (presumably) and it took ages to make a cappuccino and a black coffee.

The whole place was very disorganised and the bald gentleman serving us just constantly shouted out orders at his team, bossed everyone around while trying to take my order. Customer...

Are you looking for the greatest pretzel sandwich on earth? This is the place. The fire-roasted chicken and avocado sandwich on a bretzel bun was magnificent. Pair it with the summer salad and it is unbeatable. The brownie is pure fudge and they have an entire wall of chocolates from around the world inside the restaurant. I highly...