Terrible service and terrible food/drinks. First of all, they served me wine that was expired months ago. When I kindly asked the bartender for a new glass, he said “well you’re at a pub what do you expect?”…. How about you don’t offer wine on the menu in the first place?
Anyways, I decided to go back today because it’s local to my apartment and I was wanting a beer. The servers were incredibly rude to my boyfriend and I when we asked about tables and getting some water. The waitress with the red hair yelled at me for serving myself water when it was very unclear whether that was the patrons job or the server (many bars in Chicago have a water station you go to yourself). She could have easily just been nice about it and could have told me she would serve me herself. There’s also garbage everywhere especially in the outdoor seating area (see photo…. Gross! Pick it up if you’re going to be rude to your patrons at least). This establishment is a joke and I would highly recommend not wasting your money. The food is sub par but it really comes down to the atmosphere and service. Do...
Read moreWe started going to this bar back in 2021, it was so fun and a welcome outdoor area with great Covid safe protocols and decently priced beers! Once the world started opening back up and we could enjoy a beverage indoors, we were frequent customers and loved the bartenders/door guys! Unfortunately in the past couple of years, the draft beer tastes awful. I wonder when they last cleaned the tap lines. We haven’t been frequenting the place in the past few years for that reason, today we thought it would be fun to stop in for a bottled beer and watch a football game from the outside patio area, but the bouncer was very unclear when explaining that the entire bar was reserved for a private party, and kinda rude tbh. We asked if we could grab a beer and sit outside and he said “that’s reserved for a private party” so I said “oh cool ok can we grab a beer at the bar inside instead?” And he said “find another bar and ask them, I don’t care.” Whatever, we won’t be back because the food isn’t good and neither are the draft beers so I recommend not even...
Read moreMy experience at O’Leary Public House during the Spain vs. Germany soccer game was nothing short of disappointing. Despite several patrons, including myself, politely requesting to have the sound on to enjoy the match, we were met with extreme rudeness and disrespect from the bartender. Instead of accommodating paying customers who simply wanted to watch the game with sound, she chose to argue with us in a rude and unprofessional manner.
The atmosphere quickly soured due to her confrontational attitude and complete lack of customer service skills. It's unacceptable to treat customers this way, especially when a simple request for a bit of sound adjustment should be handled with professionalism and courtesy.
Based on this experience, I cannot recommend O’Leary Public House to anyone. The management should seriously reconsider their staff training and customer service policies if they wish to retain loyal customers. I regret spending my time and money at a place that clearly does not value...
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