Pure Green - Juice Bar Lincoln Park — Restaurant in Chicago

There are a number of locations of Pure Green that have sprung up across Chicago over the last few years. I have been to at the location in Fulton Market a few times, but I visited the location in Lincoln Park for the first time a few days ago. To be clear, this review is only for the location in Lincoln Park. First, I enjoyed the smoothies and the acai bowls. I ordered the coconut chia acai bowl, the tropical breeze smoothie, the Pure Green Smoothie and the rockin beat cold pressed juice. I loved the acai bowl and think that it was good alternative to ones with strawberries that I usually order. The cold press juice was good, but, I’ll be honest, it’s an acquired taste. I happen to like beats and I don’t mind the strong ginger taste. However, if this is not your jam, I would not order. I also liked the smoothies. Of particular note, I typically don’t like green juice or green smoothies, but I enjoyed the pure green smoothie. It doesn’t have that horrible grass like flavor that a lot of green smoothies have. Second, the ambience was super cool. The smoothie bar was well lit and clean. Plus they had plugs (including USB ports) at each of the tables for your phone. I also recommend taking a swing on their cage chairs, I might have looked a silly, but it was super fun. Third, the service was fast and friendly. My smoothies and açaí bowl came out super fast and the staff were very nice.

In sum, this is a...

I really love the smoothies. But for a $13 smoothie, there really should not be any chunks. The past THREE times Ive come in, my smoothie had so many chunks I couldn’t finish it. Y’all, come on. You do one thing and it’s blending. The customer service is so bad I can never get anyone to acknowledge me when I come in. I get it, I work customer service too, but for real everyone seems miserable. Bums me out because I love the smoothies but hate the BIG CHUNKS OF FROZEN BANANA and TERRIBLE CUSTOMER SERVICE.

update: 8 days ago got an email offering to refund. i responded with all the details they asked for and never heard back about the supposed store credit for my terrible experience. I emailed back twice and finally...

This is for corporate, not the actual store: AWFUL customer service. Ordered a gift card for my niece for her birthday, she never received it. Worst part is they are impossible to get a hold of, so in order to try and get their attention, I've had to resort to writing a negative review for actual shops. I contacted them 5 TIMES, no reply. They then replied to one of my reviews and said (paraphrase) hey, email this generic email with your contact info, we'd love to make this right." So I did, guess what? No reply! Big surprise, they have never made it right. They ripped me off. DO NOT ORDER GIFT CARDS from here. Lost my...