McDonald's — Restaurant in Chicopee

11 things in my latest visit inside a McDonald's Saturday March 22, 2025. $6 for a burger, soda, small fries and 4 chicken nuggets. The burger looked like it was stepped on and didn't look appetizing. If the commercials for McDonald's used my burger as an ad, oh my nobody would come. I ate it. It wasn't that bad. My image shows 2 nuggets, since I already ate 2 but the box and only 4 nuggets was funny. I specifically ordered hot sauce, it never came. The staff was so stressed I didn't want to bother them. The restaurant was very busy and I felt like most of the people there were there for take out or Door Dash type services. This is probably big business for the store but this seems different from many years ago. I think for McDonalds food, the place is very important. I normally do a drive thru nowadays but I was there by myself and it was not a good visit. No ice. Absolutely no ice. In two machines there was no ice. Again, I didn't complain since they were already very stressed. Small fries was no joke. Also they were dumped in upside down and I had to fish them all out. The one worker looked like he was super tired, the manager had a gold watch on and he was capable but totally keeping the boat afloat. I swear there were people who had ordered when I got there, and they were still there waiting when I left. Wow. I ordered at a Kiosk. The Kiosk said I would have to pay at the main ordering place. I ordered, and I paid there at the Kiosk. But when the receipt came out the entire receipt was blank. Weird. So I had to talk to the guy at the register and I finally got a receipt with something written on it. The cost was ok, the amount was ok, the appearance of the meal was not good and it reminded me how long ago I had sat in a McDonalds and eaten there with my family. It's be a long long time and I'm glad about that. However, I was walking by in Chicopee after working out at Planet Fitness and I wanted to grab a cheap bite to eat. I don't think I'll be visiting this place...

I promise this will be the worst McDonald's you've ever been to. They are slow and will mess your order up the majority of the time. They will also tell you to pull up every time you go there instead of handing your food to you at the window because all they care about is being able to report low drive thru times to corporate. Then, once you pull up, they don't care how long it takes because it doesn't affect them. It also turns into a circus where they don't know which car gets which food so you have to recite your order several times for them to figure out whether they have your food. It's insanely aggravating. I also had to leave this morning with no food because there were a whole 2 customers and after waiting almost 10 minutes for 2 bacon, egg, and cheese biscuits I had the choice of leaving with no food or being late for work.

I requested a refund for this morning and reported this practice to the company this morning via their website and would encourage you to leave feedback there as well once you visit this McDonald's and see how bad they are. It's right next to my house but I won't be going back. It's better to drive the extra 5-6 minutes to go to the one on Memorial next...

McDonald's has been a part of my life since I was a little kid. Eating their cheeseburgers and fries bring me back to the good old days of child innocence and magic. For over 40 years, they have been serving good fast food. Unfortunately, my past 4 visits, the large french fries I ordered, were cold and stale. The French fries have gone downhill at this location. My aunt is very happy they brought back their carmel sundae. Really nice indoor seating area with a fireplace,wood,bricks, etc. Very cozy. Large play area for children to have fun and socialize with other kids while us adults take a breath and watch them play. Great breakfast options, their hashbrowns are yummy as well as their sausage biscuits or sausage english muffin sanwiches. They are also inexpensive, especially if you use their app for specials and to receive points for every purchase, which can be redemed for various items from the menu. The managers and employees are super cool and friendly here. Good people. Not healthy food for sure, but taste just like it did when I was a kid, but their fries suck at...