Panda Express — Restaurant in Chillicothe

We stopped here after a basketball game. Checked online at their hours and seen they close at 1030 pm. We walked in the dining room and was greeted as usual. It was 9:45 pm. We made notice that there wasn’t many dish options as usual.The gentleman working said they were closing soon so if there was something we wanted they would make it per order, but most of the dishes at the window were empty and had been cleaned. However, my husband and dtr and I were able to find something already available. As we were paying the gentleman informed us that we would have to tell “him” (pointing to another employee working the carryout window) what we wanted to drink bc the DR fountain drink dispenser was already down for its nightly cleaning. I asked for tea if they had it. The employee yelled over to the other employee and said, “Guess what they asked for?” Then proceeded to tell me that he and that employee “kinda had a disagreement about that earlier.” Finally we all decided on available drinks and proceeded to a table. My family removed our coats and sat down, opened our food and was met by another employee telling us the inside actually closed in 5 min (which would be 10:00 pm) as he apologized. At no point from the time we walked in the establishment did anyone inform us that we had 10 min to be in and out. Nor did they ask us if we were ordering dine in or takeout. Common sense would tell them dine in. Otherwise we would have gone through the drive thru right!? So even tho there were another couple in there sitting eating, they asked to leave. AFTER THEY SOLD US FOOD! With our 7 year old in tow!! What a place to start a restaurant and even more so a place where the employee communicate to their patrons! I can tell you we will NEVER eat there again and I will pass the word at what kind of place you’re running here....

The last three times I have been to this store and ordered teriyaki chicken they do not have it ready and tell me there is a 15 to 20 minute wait time. In the last 10 times I have been to this store there has been at least several times that I had to wait for food to cook because they are not keeping enough food cooked and ready for their customers. This is supposed to be fast food. Furthermore I just got off the phone with a female manager who gave me every excuse in the world why she's not staying on top of her employees to keep this stuff caught up. Little does she know that I have called into this store about the same problems before and they always have the exact same made up excuse and this is how you know it's a made up excuse because they use the same thing over and over again. They try to say they just had a big order and they have told me that every single time. When I pulled in there was only a couple of cars in the parking lot which was probably the employees. There was absolutely nobody in the Drive-Thru in front of me or behind me. And then when I get on here to leave a review I see that they have 3.3 stars and loads of complaints! if the corporate office is reading this and I hope somebody at the corporate office does you guys have a really long waiting time I'm trying to direct us to a website because you have that many people calling in about your stores and problems with your stores. Somebody should be hiring better managers and maybe even better employees. I would say this is a management issue not having them stay caught up with the food being cooked so they have it ready for their customers. If I wanted to wait 15 to 20 minutes I would have went down the road to...

Went somewhat near closing time. Ordered a bowl of orange chicken and fried rice. Went to ask for a drink, but either the order taker did not hear me or was ignoring me. Pulled up to the window to be told they have to cook fresh fried rice, which is fine, said it would take maybe four minutes or so. Order taker asked if I wanted to wait or to get white rice instead. I chose to wait. Was told to wait by the front door of the restaurant. Waited ten minutes, nothing. Watched the kitchen team through the window leave the kitchen and go into the back.

Waited longer, then went through the drive -thru to ask about my food. I was getting food before my shift at work and was running out of time to actually eat it. Person at the window said they were watching the cook make the rice as they speak. Parked around front again to wait. Five more minutes passed before my food gets brought out.

It has taken 30 minutes to get my meal. I usually do not complain but as someone who has worked in food service before this is pretty unacceptable. Fried rice does not take twenty to thirty...