Ulta Beauty — Local services in Chillicothe

I wish I could rate the store quality then the employees, I would rate this location with a 5 as I love the products they have and have been to this Ulta about 4 times total. The first 3 times were amazing as the employees are professional and so helpful... My daughter and my visit yesterday wasn't the best and without further ado here I go. Yesterday was my daughter's 18th Birthday and her day to go and buy whatever she wanted before the evening. Went to Sephora of course as I love the associates and products there in JCPenney. Then decided to go to Ulta as I always forget there is one in the area. We walked in and an employee with wavy blonde hair questioned me/us, "Did you walk here?" I was shocked and was like, "no we didn't walk here, we drove". Why on earth would an associate ask that and her expression was not pleasant and you just don't ask that when someone walks into a store. Throughout the visit my daughter was being helped by another associate she just loved, a brunette with short hair and glasses I believe so I am really glad my daughter was assisted by this associate. The lady with blond hair maybe was trying to help me when she showed me where the IT Cosmetics were, but I did not feel comfortable at all with her. You know how you can feel tension or something isn't right...well this is my first experience feeling like this when assisted at a store. I let how I felt go and was trying to explain things to her what I was looking for and it just wasn't working, she just made me nervous to even shop here. Normally I would have said something since it is hard for me to shut my mouth, but didn't want to ruin my daughter's day and get her upset. I kept noticing that she was watching me and making me feel even more uncomfortable and then another young lady carrying a child started following us or just so happen to be where my daughter and I were. I seen the employee talking to this girl(with the baby/child) and then the girl came straight over to us acting like she was looking at something. It happened several times. So when I checked out, I asked the lady checking us out at the register who the girl with the baby was, she said she was the daughter of the lady with the blond hair. So she didn't work there of course. So honestly you have a family member following one of your customers and making them feel uncomfortable. Just the entire experience for me, I will never return on my own unless one of my girls begs to me visit this location. Sephora is our go-to store and definitely will order online or make the drive to another Ulta if I have to. Just shame on the lady who made a customer feel the way you did. You don't know who anyone is just by walking into your store and just not a good experience although we did buy some good products. EDIT... I just had to raise my 3 star review to a 4 star. Customer Service just replies to my review as I have never had this happen before. I am surprised and shocked. I appreciate their reply and apology although that individual wasn’t the one which whom made me feel just terrible in the store. Actually my daughter did return the following day to pick up primer and I refused to go with her, didn’t stop her from going and I will definitely return just due to the reply. ...

Please try to avoid going in person to Ulta and just stick to online if you live in the Chillicothe area. It’s overran with unattended children running and screaming through the store, filling bags with items and leaving them for employees to put up later. Then when I went to checkout, the register was a MESS and the behavior of employees cost the company a lot of money today. They told the woman in front of me to line up in a certain area, so I followed her. They let us and many other stand there in clear view in line for a good 10min til some Karen, buying 1 item mind you, complained that the line is actually supposed to go the other way and immediately the employees change their tune and agree with her, including the girl who told the woman to line up elsewhere. So why did she tell us to line up where we were in the first place and why did they see us there all that time and say NOTHING? Many of us decided just to leave at that point. The employees have no backbone and don’t care for right or wrong, just appeasing Karen’s. I left almost $400 in merchandise sitting and I didn’t have nearly as much as the other women who also left. There was no reason for all...

I went in with no makeup to try new foundations concealers for paler winter skin the saleswoman followed me around the store from one side to another making me feel like a thief and was very rude and as soon as i got to the counter for only my 3 items i couldnt live without she jumped in front of another associate to ring me up so she got the sales commision .She eavesdropped on my conversations with other customers was on personal phone calls with ear piece talking about christmas shoppers that steal i felt very uncomfortable and ordered my foundation and concealer from sephoria that i tried and liked i never have a chance before work without makeup to try new things, to see if it covers or pills with my other primers and cosmetics i told her i was trying new items for winter I was fine and would ask her if i needed assistance ,but didnt If i was going to steal they would have had me on camera and my name on my credit card and adress on ulta account. I wont be back .This sales associate seemed like she was in charge of the others. dirty blonde hair shoulder length 40,s judgy and whispered to co workers the whole...