Love Letter Pizza & Chicken — Restaurant in Chino Hills

The food itself is okay, if you like Korean style chicken and alternate takes on pizza. The service is downright terrible.

When I went there on a group outing, we ordered separately and to go, due to differing schedules that would force some people to leave at different times. It still should have been a simple enough affair, since we had over an hour free.

Despite my order being an earlier one, others in my group got their food far before mine. I waited over an hour, periodically asking about my order and being reassured that my order was coming. People who ordered after me yet received their food before me had sat down to munch while accompanying me.

Then I was told that they forgot to do my order. The rest of my group had already finished their food, and it was almost time for the group to head back. The waitress and manager offered a very anemic apology, seeming to believe a free bottle of cheap soda would suffice for a wait of more than an hour for no good reason. This is with knowing that it make me waste even more time waiting for food they hadn't even started making.

I demanded a refund. They went through a big production of having trouble reversing my credit card charges. I made sure to also keep pestering for a copy of the reversed charges, to ensure I had a record of what happened, and to see the original signed receipt, so that I could cross out my signature and void it. It took them so long just to understand why I would want to do so.

Through all this, the apologies, both about the food and about the refund, always came with a claimed caveat that it wasn't that person's fault. No one was willing to take responsibility.

If you like the food at Love Letter, go to a different branch. The one in Chino Hills will likely leave you disappointed at best,...

Edit: The Love Letter in Rowland Heights is the one I'd recommend. I highly recommend visting the one there and not at this location if you want not only good pizza but also great service and awesome staff. ............ The worst customer service, even from the "MANAGER"..?

Never tried the food because the service was so bad.

I came to order takeout and they told me they would call when it was ready. "Should take 30 minutes" they told me. I waited outside instead cause I didn't really have anywhere else to go.

After 50 minutes, I came back inside to ask when it would be ready. It was ready 30 MINUTES AGO. Their excuse? "We forgot to call. It was busy." It was left out for 30 MINUTES on the front counter. I can't imagine how much longer it would have been left out if I didn't come in.

They apologized and gave me the food. The bottom of the pizza box was near to ripping and it was ice cold.

I went ahead and told them and all they said was "sorry." I asked if they could do something about it but all they replied with was "sorry."

I was visibly upset and all they could say was sorry. I asked if they could remake it and they told me it would take another 30 minutes despite it not being busy anymore. So I asked if I could speak to the manager. He said that he wasn't here and that there was not much to do. So I asked if I can get a refund and he was very hesitant to say anything until he nodded. I asked again if I could speak to the manager and his reply changed? He said that it was him...?

It was like pulling teeth. I won't ever be...

I definitely fell in love with this Korean pizza and chicken spot. I just love the menu selection. They have pizza, fried chicken (whole or wings), pasta and various types of sides.

I wanted to try most of everything so in order mostly one of each category. Here’s what I tried Sweet Potato Gold Pizza (Reg 10”) $19.99 Extra crispy wings 12 pc ( lemon pepper and garlic soy )- $25.50 Beef Bulgolgi Fries $13.89 Cajun Fries serves with ranch dressing $6.99 Kimchi Chicken Pasta $15.99 Corn Cheese Gotta love sweet potato pizza, comes with sausage, ham, pineapple and corn with white sauce. Love the sweet potato crusts, it makes the pizza sweet and savory. Perfect together wifi all the in The wings are amazing here especially the lemon and pepper. Not too heavy on the spice and fried perfectly. We got it extra crispy because we love the crunch. Definitely worth the extra dollars. The fries and pasta were a hit as well! I love how they added bell peppers and onions on the bulgolgi fries! Brings out a lot more on the flavors. I don’t even need to even talk about the corn cheese. 10/10! I wrapped it in with the chicken wings! Oh yea. I’ll do it again haha

The restaurant has a very nice atmosphere! There tv around the walls. Playing kpop music. It’s good to small and large size party. And family friendly a well. Service is amazing, always checking in for your needs.Plenty...