Geraldine's Bake Shoppe & Deli — Restaurant in Chubbuck

Products are delicious, service was terrible. As a multiple business owner myself, I really hesitate to write a less-than-5-star review unless it really calls for it. I came in at around 5:30 on 5/2/22. It looked to be staffed by two people, but only one was helpful. The lady making food was busy of course, no problem there, but the lady working the register was just standing there staring off into the lobby. There was one customer in there besides myself that had apparently ordered previously and was waiting on the other employee to finish making her food..no problem..that’s normal. But it was so silent in there it was awkward, so I greeted the cashier by saying hello, hoping to start a dialogue so I could be helped. I got nothing..just a vague general “hello”. I looked around a bit more and finally asked the cashier about the gift baskets (I wanted to purchase multiple things and place inside the basket). To make a long story short she had to go ask the other employee for help every at every single step (not a huge issue if you’re learning…but it was to the point where she massively under-charged me) ..whatever..so I politely let her know my bill should be like triple what she charged. Not to be too harsh..but common sense would tell anyone that for the amount of products I was purchasing, the total should have been WAY higher..and you would think maybe that would prompt the cashier to double check it? It was clear she either didn’t care or was so aloof that she couldn’t perform basic job tasks. She then “wrapped” the gift basket with almost zero effort or care and then literally slid it to me across the counter and walked off. From the moment I walked in until the moment I walked out it seemed like this lady had zero pulse. No smile, no greeting, no offer to assist or maybe up-sell me, terrible wrapping job, no “thank you” nothing… I would have thought she was among the dead if it wasn’t for her limbs moving. I understand certain tasks at jobs require training..but basic customer service is common sense. The other customer in there was observing this as well. I didn’t catch the employee’s name but it was the much younger looking one of the two. Probably a high school student…so not much is expected of employees at that level I guess..but wow..I would think at least some basic things would be a...

This place use to be amazing, however, the last 3 times have been less than impressive. Today, the bread used for sandwiches was very dry & the size of a hotdog bun. I asked for provolone & pepper jack, got provolone & american. I asked for extra bacon & there was hardly any bacon, the bacon that was on there was like bacon bits. The outside of the sandwich was very messy (mayo all over). My son ordered plain ham, cheese & mayo. His sandwich had lettuce and was also very messy. We ordered a to go large soup & roll with butter for my daughter who was at home. She got a small soup with a roll & no butter. When I asked for a large bowl that I had paid for the gentleman serving was visibly upset, got a large bowl, handed it back to me & there was soup all over the sides. I asked for a cloth to wipe it up & he looked at me like I was speaking a different language. Once he gave me the cloth I cleaned off the bowl, again you could see he was visibly upset. We finished our lunch & my son couldn't eat all his soup so I asked for a small to go container. The young lady who got it for me also appeared visibly upset she had to get me the container. We always get deserts during our visits, we did not today. We didn't complain about anything as that is not our style, however, after multiple fails I felt the need to review our experience today. I hope things change so your reputation isn't...

Visited yesterday after hearing all the hype about their cinnamon rolls. They were anything but! For over $10 I received a plastic container with 6 rolls in it that said Old Fashioned Raspberry Rolls with 1/4 inch thick frosting, see photos. I put one on a plate and began to try it. There was not a trace of cinnamon nor raspberry. It tasted like yeast bread with a bunch of icing! Where’s the cinnamon and raspberries? Deceiving for sure. This was very disappointing and highly overpriced. The 4 pack of cinnamon rolls at Ridleys is $3.99 and has more flavor. So sad. This place was recommended and I had to tell my friends it was a total miss. These items should have cinnamon and raspberries. Not a streak of a light pink transparent flavorless mess. I will not return and I would say ask a lot of questions if you go there. Ask for a sample before you buy and you to will taste nothing but...