Whataburger — Restaurant in Cibolo

This is a 1 star review for their Delivery Service on their own app (after 4 delivery orders at this location and talking to their customer service rep and store). Of the first three orders, two of the drivers were not who they said they would be. The fourth order was never delivered to my house. Of the three orders, none of them were delivered on time or within 15 minutes of the time expected delivery. When calling the store to rectify the situation, they couldn’t help. They were useless. When callling their 18006Burger number, they too seemed worthless. They took information and were going to pass it back to the store. They all lacked empathy. I am out money (which can be disputed) and...

Went here today to grab a bite to eat. I do not mind if they are having work done to the store but they blocked the drive thru with no sign. Went to the front door and it said “closed” I was at the front door and shrugged at an employee watching me from inside hoping for a simple explanation. From the inside locked they pointed at the sign. I had to ask the workers in the parking lot what was going on and why my Cibolo Whataburger was closed at 6pm on a Sunday. This is very unprossional, a sign explaining why they are closed is appropriate and the worker could’ve easily unlocked and explained the situation. I’m an easy person and I would understand. This is not...

As someone who works in the food industry I absolutely HATE being told "I WoRk In ThE fOoD iNdUsTrY" but dear God this location needs help. I was so excited for my town to finally open this location and Ive only ever been disappointed with each experience. I'm an easy peezy chicken-tendy-and-fries gal, and if I gotta wait 30 minutes, so be it...but I don't think its too much too ask that it be hot when its finally ready!!! I decided to give it another shot tonight, drive thru had two cars....instead I sat in line watching car after car pass by me getting their orders after me and not even an apology to go with my cold french fries....do...